Online Shop customer service education and remuneration has nothing to do

Source: Internet
Author: User
Keywords Investigation report customer service work irrelevant
Tags .mall according to the survey business business recruitment class customer customer service customer service work

Recently, the Professional network business recruitment platform Marbur launched on the Shop Customer service work environment and pay survey report hot out of the oven. According to the report, the survey data show that at present in the occupation of the population of high school and undergraduate education received the salary is 2186.24 yuan and 2187.86 yuan, it can be concluded that the level of education will not affect the remuneration of the industry.

According to the survey data show, currently engaged in the occupation of the academic distribution of college students have occupied 52%, occupy the majority, while the vocational and technical school class station to 32%, undergraduate and above accounted for 14%, junior high school below is very few. Therefore, Marbur that the shop customer service is to control in the "E-commerce" this big word of a small position, the junior college students in order to take into account the reality and ideal, choose shop Customer Service This industry again suitable but, the threshold low, employment fast This is also more and more people choose to open shop Taobao one of the

The distribution of education has no direct impact on remuneration, by statistics, 2009 online shop customer service average salary of 2047.26 yuan/month, the basic composition is: base salary of 1300 yuan, a commission of more than 500 Yuan, monthly award, such as 100 yuan. Shop customer service industry according to education statistics pay differences found that, in addition to the junior college salary slightly lower, high school and undergraduate pay no difference. From the online shop customer service pay and treatment survey shows that the shop is divided into 4 categories, respectively: 5 drill below, 1~3 Crown, 4 crown, mall shops, which Taobao mall to the average salary of 2542.86 yuan top.

Because the work time and intensity of the shop is different from the real business, so it is a basic prerequisite for the staff to eat and live in a stable job. Research data show that the dispensers provide treatment, 51% is able to eat and live, in addition to 4 crown above the reputation of the store, other types of stores are the strength of the larger (shopping mall is the majority), the better the pay, but the case of eating and living is the opposite. But this is a point that will be more valued by tertiary staff. 4 Crown Shop Why compare "alternative", Marbur think at this level of the shop in Taobao belong to the real veteran, choose these shop job seekers are a big reason is to see the work environment of such a shop, such as learning experience. With this capital, these stores can be a bit lower in pay, while in other areas such as eating and living give better arrangements.

Overall, the level of education for shop operators pay little impact, this is a significant difference with the traditional industry. From the analysis of the data, the tertiary level of job seekers pay more attention to the environment of enterprises, pay than the lower and upper levels of education groups, and the demand for food and housing more than the other two. Of course, the reputation of the shop is different, economic strength office environment and other factors will be different, the provision of remuneration and benefits will naturally be different.

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