Online shopping emergency: Express burst warehouse, oil price rise

I do not know the recent http://www.aliyun.com/zixun/aggregation/7676.html "> network shopping to provide delivery business company is counted as" the leakage of the night ", there look at the floor of the goods can not be shipped out, the emergence of a nationwide burst warehouse, This side of the country's oil prices, the result is the entire network of domestic shopping industry, there is no way? Is it a chance?

One, there cargo burst warehouse, this side of oil price rise

Recently, there are major e-commerce sites and the media suddenly appeared in the express industry nationwide burst the emergency situation, Taobao is said to have one-third of online shop goods can not be delivered to the hands of the customer in time, and at this time, the country's oil and suddenly announced the price hike, no wonder someone exclaimed: The more anxious the more chaos, how related factors are together.

According to reports, it is understood that this round of "burst warehouse" since November, many network shoppers found after a week after the store only after the phenomenon of goods, into the December, November, the Express delay problem has not eased, but more and more serious. More than One-third of the shop appeared this problem, many shops marked "due to the full logistics warehouse, send a delay, hope forgive."

In this already more urgent situation, the national Development and Reform Commission has suddenly decided that, as of December 22, 2010, petrol prices will be increased by 310 yuan/ton, diesel prices will be increased by 300 yuan/ton, this is the NDRC for the third time this year to raise oil prices.

Although the price of refined oil is in accordance with the relevant rules, and is said to have been carefully considered and carried out the corresponding postponement, but also said to strictly control the price of road passenger transport, but these for the Logistics express the problem is simply worse.

Second, netizens complain constantly, shop heart panic

The nationwide explosion of the courier industry and the sudden rise in oil prices, will undoubtedly make the network shopping more problems, not only netizens will be due to the delay in the receipt of goods and complaints, online shop will also be afraid of due to the loss of timely delivery of certain customers.

Some shops have to play Ammin: "National Express ' burst warehouse ', receiving time delay, hope to kiss the understanding of" "Zhejiang, Jiangsu, Shanghai and other land delivery delay 2-3 days, you do not urge the" "recently stopped shipments, the tentative recovery time of 21st, some shops do not do such a description, But the sales staff will be down to single customers explained: "Because the order is too large, 3-7 days after payment will be able to ship." ”

and online shopping consumers of course, there are also a lot of "turmoil", originally as long as two or three days can receive goods, now about a week has not seen the shadow, some BBS, micro Bo people began to complain constantly, and a lot of consumers worry about the next there are also adverse factors: Chinese New Year festival, ice and snow weather, and so on, the situation will only get worse.

According to some media reports, some consumers reflect that many shop sales staff "on the verge of collapse," for some of the lower margin of the small single very impatient, often said a few words after the reluctance to talk to small customers. For customers who complain about express issues, they are too lazy to answer.

We believe that the shop's sales staff are not willing to delay the arrival of goods in the hands of customers, but also unwilling to the spirit of "imminent collapse", they must be very critical, heart panic, because the service is not timely impact of the store's reputation.

Thirdly, are there any solutions? Can we seize the opportunity?

In the national explosion of the courier industry and the sudden rise in oil prices in this context, many people began to think, in view of this situation, there is no good solution? Can you seize the opportunity?

Chen Yongdong that the solution is always more than the difficulties, better than nothing, come up with a is one, to solve a little bit, can not sit down anyway. Specifically, there are some ways to try:

First, the electronic shopping shop and express companies to discuss appropriate price increases: this is a big increase in online shopping business has to consider one of the measures, only the corresponding price increases, can let express company recruit more employees, quickly deal with the backlog of goods, not to mention the oil price also rose, the appropriate increase in courier fees is understandable. Of course, not necessarily to be passed on to the consumer, because the volume of business increased, the total profit of the shop and express company should be increased.

Second, mail and postal courier companies to consider price reduction: I feel that the current Chinese postal mail and express business volume is still very inadequate, there should be considerable spare capacity can play, but the price is high, it should be appropriate to reduce the mailing and express business pricing, which can be appropriate to compensate for the General courier company insufficient staff vacancy.

Things always have two sides, the net buys business to increase sharply, originally is the big good deed of the electronic commerce prosperity, if because of express "short board" influence this kind of development momentum obviously is unreasonable, obviously shouldn't. At this point, the surface is online shopping and express the emergency, in essence, these industries opportunities.

In the face of opportunity, those far-sighted enterprises should think of how to seize the opportunity, through negotiation, appropriate to make mutual concessions should be feasible and necessary. Express fee can be appropriately increased, the postal system business pricing can be appropriately lowered. You know, there is a business to do when it should be "painful and happy," and can not and should not be "on the verge of collapse" of the spirit.