Relationship between order Processing process and customer call

I should be a more mature network to buy users, as long as the flow is smooth, basically take the next single process, from the next single to receive the goods will not call customer service, this "no direct contact" Way is the ideal form of the consumer. Of course, there are a few requirements: 1. Inventory display is reliable, show that there is goods, you do not let me down the list and you can confirm that there is definitely goods, this excellence; 2.http://www.aliyun.com/zixun/aggregation/ 17401.html "> Order Processing speed in time, let me know my order in accordance with the flow, did not stop where 3. Delivery time and receipt time is fast, if from the list to the library more than 24 hours, or more than 24 hours of delivery has not received (Beijing), I will start to anxiety, began to call to inquire, of course, after delivery is the company's business, but I half or will give the website customer service call, my psychology is the Express company will not too bird me, website customer service will still take me when "God", even if I know they can not do anything, or there will be psychological comfort.

We see, to meet the above 3 conditions, the general maturity of the online shopping users will not give the site customer service, I from 365 before coming out to optimize the entire background order processing process, the effect was obvious at that time, customer satisfaction increased, the pressure of customer service decreased. So you should be in the order processing process more effort, let your poor little customer service less suffer.

PS: Today in Joyo a single, usually I do not give Joyo customer service calls, but order details let me very depressed, expected delivery time is too late, although know this does not make accurate, but still involuntarily to customer service mm that seek a comfort ... Joyo hid the customer service phone in a very difficult two-level page, the intention is to want users to take more self-help process rather than rely on customer service, the provision of estimated delivery time is also to let users know more clearly than to ask customer service, but the expected delivery time after the reduction of user expectations of the practice, but I have a reverse effect.