See how CIOs improve the business value of IT operational management

since 2002, proposed by the BMC's CEO, Bob Beauchamp the concept of business services management has been fresh out of the oven for more than 10 years now. There are still a lot of business services that are not defined and implemented in many IT departments. Not only that, the BMC still sets up a traditional "combat room" team to solve various problems to ensure the continuity of business and the rapid response of requirements.

For most enterprises, still relies on experience to find the source of the problem to manage system or device levels. This approach often ignores the impact of infrastructure on the business, and in order to avoid the team's views on complex issues, IT departments must participate in multiple processes and multiple tools to achieve later management.

With the future application of cloud computing in a wider scope, the large amount of network sharing resources in virtual environment will bring a series of new management complexity to the enterprise, hinder the delivery of business service, so the requirement of automated business service management becomes more and more urgent. BMC Software company Asia general manager Steve recently in the interview with 51CTO reporters, focused on sharing the BMC solution in the cloud computing environment for automation management expansion and extension.

Cloud Service Lifecycle Solutions

Open architecture with flexible support for a variety of infrastructure and heterogeneous environments Cloud Platform is the basic guideline for BMC to deploy cloud service lifecycle solution CLM. "At the same time, it is flexible and easy-to-use and is an integrated, self service front-end, provides service-oriented delivery and End-to-end complete object management configuration capabilities, and is also more mentioned in the customer's requirements, Steve the feature points of these customer requirements after multiple communication with enterprise customers:" For the construction of upper service templates and the management of Service lifecycle, and the interface of support and flexible billing rules for multi-tenant, the real integration of ITSM and the existing ITIL practices of the enterprise, providing business-oriented KPI for decision-makers is our innovation in the CLM solution. ”

The logical level of the cloud service lifecycle solution CLM

The BMC has always adopted the service-oriented architecture webservice, which effectively guarantees the interoperability of the application interface, and the modular application in the whole framework can be effectively integrated with the system platform of the enterprise. "The CLM solution is for Citrix XenServer," Steve also said: "This service-based application also gives the BMC a good application space for the SaaS platform." IT staff can access and operate the automated management platform through the Web, and you can implement an automated management application of SaaS mode by placing a module similar to "Information collectors" at the enterprise's infrastructure level. ”

An open enterprise cloud management platform constructed by multi-layer Application Mode

The Policy-based Service Manager in the CLM solution automates the installation, configuration, and management of cloud services, dramatically improving the efficiency of cloud and upfront configuration in the enterprise, whether private, public, or mixed. "IT managers can also define and automate the processing of multi-level cloud services by creating a flexible service blueprint that allows end users to flexibly configure their own cloud services," said Dr Hsieh, director of software Consulting at BMC Software company Greater China. This ensures that IT administrators remain highly controllable to the platform when they are efficiently running enterprise-class cloud computing. When a user chooses a service, the Service Manager automatically provides services at the infrastructure level to meet different requirements environments, including the hardware layer, the virtual layer, and the application tier. ”

BMC Cloud Computing delivery capabilities

The deployment of cloud management solutions can help businesses reduce support costs by 25% in cloud environment management, increase employee productivity by 30%, reduce downtime by 75%, and audit time from month to minute. At the same time, compliance costs were reduced by 30%, and service delivery time was accelerated by 50%.

Automated management platform for mobile terminal applications

Mobile applications have been rising at a rapid pace in the last two years, as more and more mobile phones and tablet devices prove their value to enterprise productivity and continued operations. Businesses are eager for an application that allows it and end users to be able to collaborate at anytime, anywhere, and at the same time, and to support IT service management more easily. Therefore, when the enterprise effectively manages the cloud computing platform, the more complicated and uncertain unified management of the mobile terminal application becomes the focus of CIO discussion.

"With the explosive growth of mobile device usage, IT support staff, IT managers, and enterprise users are accustomed to accessing information at any time." The BMC needs to help companies fully grasp the trend of it consumerism, improve management efficiency and competitive power, "Steve, using mobile devices like the iphone, IPad, BlackBerry, Android, and Windows Phone, Enables enterprise and public institutions to quickly access IT service management at any point in time, which is the direction in which the BMC relies on mobile expertise and innovative technology in the area of IT service management. ”

The BMC hopes to enable more enterprise employees to feel mobile IT service management through Aeroprise solutions in the mobile terminal management platform, and how to make the self-service within the enterprise greatly improved. Enterprises can more easily focus on key business, improve end-user productivity, and reduce their service costs.

"Responsible editor: Ma Yi TEL: (010) 68476606"