Siri makes voice shopping possible

Background: Users think of voice shopping http://www.aliyun.com/zixun/aggregation/8491.html "> website to buy a pair of casual shoes, the following is the idea of a user voice shopping scenario."

User: XXX shopping. (use voice to call out voice shopping website, or app interface)

Voice Shopping Assistant: Hello, welcome to XXX Voice Shopping website, Siri for your service, what can help you!

User: I want to buy a pair of shoes

Voice Shopping Assistant: What kind of shoes do you want? Please describe your needs.

User: I want a pair of brown casual shoes, 40 yards.

Voice Shopping Assistant: Ok (pause for 2 seconds) according to your request, I recommend to you the following shoes: A,xxx (shoes brand name), user reputation is good, after-sales service has protection, price xxx yuan; b,xxx, the user reputation is very good, after sale general, price xxx yuan; c,xxx, the price is lower than the preceding 2 paragraphs, User reputation is good, the price xx yuan. Do you have a favorite? If you like, please tell me, if not, I will continue to recommend to you, or by you tell me the specific name of the shoes, please use the brand + color + size ...

User: I choose a

Voice Shopping Assistant: You have selected xxx casual shoes, the price is xxx yuan, please confirm.

User: I confirm.

Voice Shopping Assistant: Good (pause 2 seconds, System processing orders), you in xx years xx xx days xx xx when the purchase of XXX brand casual shoes order has been generated, please see if you need to view order details.

User: I want to view order Details

Voice Shopping Assistant: Please wait (pause 2 seconds, show Order Details page), your Order Details page has been generated, please check and reconfirm.

User: The order is correct.

Voice Assistant: Please tell me your goods distribution information: A, location, consignee, contact telephone, mobile phone, postal code information.

User: Address xxx, consignee xxx, tel xxx, zip code XXX.

Voice Shopping Assistant: OK, your product distribution information is as follows (repeat user distribution information), please reconfirm.

User: I confirm.

Voice Shopping Assistant: OK, your distribution information system has been confirmed. Please select your delivery method A, cod, B, express delivery, C, door-to-door. If you choose express delivery and door-to-door, please pay in advance. Payment is complete please tell the Voice shopping assistant.

User: I choose express delivery, payment has been made.

Voice Shopping Assistant: Confirm payment is completed, your order has been generated, you buy merchandise follow-up information we will be informed by SMS, please check.

In the above voice shopping scenario, I can the Voice shopping website's welcome part carries on the humanization, the personalized setting, if the user does not respond to the welcome word, or the user is unwilling to respond, the Voice shopping assistant will ask: Can I tell you a joke? Or maybe I can sing a song for you. This kind of personalized, considerate voice service for users to mention the user's shopping interests.

If the user does not have the specific shopping demand, the Voice shopping assistant may exchange the interest with the user, understands the user the approximate demand, then makes the product recommendation to the user. For example: The weather is cold ah, pay attention to add clothes, or, you add winter clothes it? This kind of care language has a potential impact on users.

If the user is an old customer, the Voice assistant can be based on the user before the shopping path and habits of judgment, targeted speech recommendations.

In the distribution of goods, voice assistant at any time to remind users to check the goods (of course, through the user's permission).

The advent of Siri makes the scenario simulation possible, although not at first, we believe it will become more and more natural.

Overall, the voice shopping site, is to liberate the hands of the user, return to nature shopping, let people shopping only to talk enough, so that the keyboard, typing, payment, logistics, etc. not to become a shopping barrier, the system the whole process of imitation people offline shopping situation dialogue and launched, is a more humane, automated, advanced shopping philosophy, Make shopping easier and fun.

Interested friends can discuss the "Interactive voice shopping website design and implementation", how the system design, how to build system architecture to achieve such topics.