The capacity of the explosion warehouse electric business Stop the delivery industry when the festival is not a disaster

"Hello, now express delivery company does not accept pieces." We all Order Unified February 17 (that is, the beginning of the month of eight) delivery Oh! Yes, please take it now! "January 31, the Shanghai citizen who has put the product into the shopping cart, Miss Wang reluctantly clicked to cancel."

Before the Spring Festival Express industry capacity is not enough to let the electricity business "stop vegetables", customer complaints, courier helpless. Experts believe that the rapid development of the electrical business to the express industry to face greater challenges, express industry needs to change the extensive business model, while reserve related capacity in advance.

When the net buys encounters the festival

Sun Yinii, who lives in Xi ' an, regretted not buying the Spring Festival on the internet for several days earlier, because "a lot of express companies have not sent the orders to Xian", she January 28 in Taobao photos of the goods have not yet shipped.

In fact, every spring festival, many electric dealers into the big sales, small capacity of the plight, especially the long-term cooperation of some express companies may stop early to take pieces, so that businessmen very helpless. Since January 27, many of the electric business platform of the shop has stopped processing to Tibet, Xinjiang, Inner Mongolia, Qinghai, Gansu, Ningxia and other orders. Some shop posted a notice, said February 1, in addition to the Jiangsu-Zhejiang-Shanghai area, no longer shipments, and even the Jiangsu-Zhejiang-Shanghai area, can not guarantee the arrival of the year ago.

In order to upgrade the industry service level, let the Spring Festival during the online shopping is not affected by too much, many express companies have made a commitment. For example, Yuantong company promised "no break all year round", maintain normal prices and service hours; Shentong, the bulletin said that will continue to provide delivery services; Shun Fong said that in order to concentrate resources to cope with the Spring Festival business Peak, to ensure that the level of customer service is not affected, during the spring Festival will be adjusted across the province today to and special security express delivery service.

The embarrassment of "all year round"

However, due to capacity constraints, express delivery delays are inevitable. Yuantong company Bulletin said, during the festive period, such as climate, transportation, traffic jams and other uncontrolled reasons, may appear express delay (1-5 days), Qualcomm, Shentong and other express companies also announced that the Spring Festival will still provide customers with express collection, send service, but the service is postponed for 1-5 days.

"Full year without a break" commitment, let a lot of express staff grievances. Because the company during the Spring Festival normal business, from the Shandong Jining Courier Wang can only stay in Nanjing for the Chinese New Year. During the Spring Festival, the order burst warehouse, The courier has reduced a lot, work pressure increased greatly. "Although the salary doubled in the holiday, but the new Year's who want to stay in the field ah." Wang complained.

Shire, professor of modern Logistics Research Center at Shanghai University, said express industry following the growth of E-commerce, due to the rapid expansion in a short period of time, a large cross-regional range, the volume of business to many small enterprises, as well as capital constraints, high costs and many other factors, the industry's low profitability, it is difficult to pay for the high cost of vacation overtime, The final festival period "burst warehouse" repeatedly staged, spring Festival capacity "cyclical" frequent tension.

In order to ease the pressure, some express companies adjust the period of the Spring Festival fee standards. China Express Logistics Consulting network analyst Xu said, like air tickets using floating pricing, can adjust before and after the Spring Festival Express demand. "Off-season discount, peak season full price" approach is not only to ease the pressure, but also to enhance the level of industry profitability. However, China's express industry has fallen into the "who first to increase the price who die first, who does not raise prices who die," the vicious circle, the price of malignant competition in recent years, although express volume and business income growth, service quality and profit is declining, it is inevitable "every festival disaster."

Although the state Post Office issued a request for express enterprises must not be closed, but Xu thinks, this does not have the legal effect "the stop order" does not have the very big function at all, because many express company feared the staff loss, often will take the initiative to help the employee to return to the hometown, many express company although announces the Spring Festival business as usual, actually the courier has already gone most.

To build and strengthen supervision in parallel

How to get out of the express industry "every festival disaster" circle?

Shire said that the electrical business of its own logistics system to strengthen the construction, the formation of a regular, standardized logistics system, especially the leading enterprises should take the initiative to intervene; On the other hand, the company that undertakes commonweal and public function should also play a role in changing the small scattered situation dominated by private enterprises. At the same time, express companies also need to form a curing career system, change the "temporary workers headed" situation, enhance their competitiveness and team stability.

Xu said that Europe and the United States will not be "capacity" at Christmas and Thanksgiving. One is that more than 95% of their employees are locals; the other is that the holiday factor has been taken into account when setting prices; The third is to reserve enough retirees and students as emergency human resources. Therefore, China's express industry should increase the proportion of localization personnel, will be the main mode of private courier enterprises to transform into a self-oriented express enterprises. In addition, express enterprises should establish a sound service standards and operating standards as soon as possible, strengthen the implementation of standards; The government should also speed up the pace of law revision, establish a clear standard of compensation, forcing enterprises to improve the quality of service.

The new express delivery market management method will be formally implemented on March 1, government supervision will extend from market access to express service quality. Xu said that this requires express enterprises from price competition to service competition, from extensive management to intensive management transformation, at the same time, through increased supervision to promote the industry to the fittest, so that express companies from the price of vicious competition to service quality competition and corporate culture competition.

June, director of the Sociology Institute of East China Normal University, believes that special groups such as couriers need more tolerance and "psychological care" from customers. The Government can establish and improve the labor information system, promote the publicity and release of labor force, standardize the management of temporary employees, and thus alleviate the shortage of service workers such as courier and Catering, and consumers should also give more understanding to the courier. Xinhua）