The insurance industry will be the model field of cloud call center

As we all know, in the past, the insurance company's call center is the basic use of the self-built mode, in the early stage of construction needs to be accurate analysis of their own needs, and the product selection, suppliers, integrators repeated demonstration visits. In the process of construction, it is necessary to draw a lot of manpower and material resources from the main business, to participate in the system construction, the system will often happen successfully on line, but it is found that the system function is different from the actual demand because of lack of experience. For insurance companies, there is no more time-saving, more worry, more flexible, more economical call center solution?

In recent years, with the development of the hosted call center based on Cloud Technology SaaS (software as service), its flexibility, economy and worry have provided excellent call center solutions for many insurance companies. As a result of the distribution of multiple points, the unified background management, on-demand rental, according to the amount of pay, etc., this need not buy hardware and software facilities, just through the Internet login platform can have the call center leasing services, is gradually being more and more corporate awareness, recognition and gradually into the insurance industry.

Recently, China's first large-scale operation of the hosting call center service provider-Beijing Days Run Technology Co., Ltd. signed the signing of the People's Insurance network for its integration of Call center customer service and outbound business, unified brand image, improve management efficiency.

The cooperation, through the days of the managed call center products, the People's Insurance network does not need to buy any software and hardware equipment, as long as the provision of office space and seat staff, you can easily build their own call center, the initial one-time investment is basically "0". The operation, maintenance and upgrade of the system are also responsible for the harmony of the day. As can be rented on demand, the Chinese People's insurance network can be at any time according to the changes in business needs of the seat, reduce operating costs.

In addition to reducing the operating costs of enterprises, day-run financing call center a variety of practical functions in the promotion of management efficiency is also playing an important role. such as automatic voice Navigation (IVR): The different consulting needs of customers to transfer to the corresponding after-sales service center; Call bomb screen function (CTI), so that customer service staff clearly see the information of the consultant and the past call records to make timely response; whole Call recording function: Let management download and listen at any time, Easy to manage anytime and anywhere; In addition, its call intelligent allocation (ACD), quality inspection module, CRM module, external call module statistical reports, call analysis and other functions are also very practical. After a period of use, a stable product platform, coupled with a sound service system, more determined the Chinese People's Insurance network continue to use the day to support the idea of managed call center.

It is understood that as China's first to provide a managed call center of cloud computing Enterprises, days run financing has been for the financial insurance, Internet, e-commerce, education and training, tourism ticketing, medical care, financial services, such as more than ten areas including Baidu, Huaxia Life, AIA, HC NET, Zhaopin, Qihoo 360, millet mobile phone, Happy net, Ping An insurance, amber education, Rice Network, Yuantong Express and other thousands of enterprises to provide managed call center services.

Today, as a traditional large area of call center, the use of the insurance company to the managed call center will provide exemplary role for other enterprises and accelerate the approval of the managed call center by the enterprise. Predictably, in their drive, other companies that have been watching over managed call centers will gradually reassure themselves to join the ranks of managed call centers, driving the growing market share of managed call centres every year, Enable managed call centers to play a more important role in the call center area and in the Enterprise operations management process

Corporate Encyclopedia: Beijing Days Run Financing Technology Co., Ltd. was founded in 2006, is China's first large-scale operation of managed call center cloud service provider, is committed to providing enterprises based on "cloud computing" SaaS (software as a service) mode of Call Center service, so that every Chinese enterprises have their own call center. Corporate Web site (http://www.ti-net.com.cn/)

(Responsible editor: Lu Guang)