The service of the Consumer-to-consumer is far inferior to the

In two real cases, you can say that it is a case, but it is not easy to do so by coincidence.

&http://www.aliyun.com/zixun/aggregation/37954.html ">nbsp; The author recently bought some office supplies, a week also did not receive goods, so call customer service phone, see what is going on, when the customer service to the reply that I purchased is the product of the Odie merchant, gave a phone number, let go to find the solution. The author then call to Odie, Odie said to 10 days to send, if refund can go when the application for refund. I choose to apply for a refund, and then when the customer call, ask how to refund, when the customer service to confirm receipt, and then apply for a refund, I have been very puzzled when how such a process, you need to confirm the receipt, and then apply for a refund. What kind of logic is that? So I called to ask Odie, Odie also confirmed that the business process is like this, but also received when the reminder message "If you do not need to be able to handle refunds, please click on receiving feedback, online self-help to submit a return application, business confirmation after the refund, and another reminder you confirm receipt Date best choice today." So I choose to receive feedback (pay attention to receiving feedback is to confirm receipt, no other option), and then apply for a refund under the guidance of customer service. When the customer service let to find Odie, said has confirmed the receipt, and applied for a refund. The author again to call for Odie office, Odie office said has been confirmed, to find when the money it. The author calls when the customer service, when the customer service said, sorry, you have confirmed receipt of goods, the money to the Odie, we have to deal with, to find Odie to. The author again find Odie, Odie said we have confirmed a refund, to find when to.

。。。。。。。。。。。。。。 Where's my money?

The above chaos, simple process:

The first step: I placed an order, online payment completed, the results of a week did not arrive.
The second step: the author calls when the customer service, when the customer service said I set is the Odie's goods, lets find the Odie to solve. (When shirking responsibility is really hooping)
The third step: the author calls to Odie, Odie said to be able to 10 days, if you do not need to be able to when the application for a refund. I decided to apply for a refund.
The fourth step: when the backstage did not refund the place, then hit when the customer service, customer service said needs to confirm the receipt feedback, then can apply for a refund. Wonder in, give Odie telephone confirmation, is also so.
Fifth step: Received when the reminder SMS. To confirm receipt of goods and to remind the goods received on that day.
The sixth step: the author registers the backstage Confirmation receipt goods, and calls when the customer, submits the return application. When customer service let go to remind Odie to confirm the refund.
The seventh step: the author calls to Odie again, Odie said has received, and confirmed, to find when the money.
The eighth step: the author calls when the customer service, when the customer service said "I am sorry, you have confirmed the receipt goods, the money to the Odie, we have not dealt with, go to find Odie to want"
The Nineth step: the author again call Odie, Odie said we have confirmed a refund, to find when you want it.

。。。。。。。。。。。。。。。。。。 Where's my money?

The author also set a set on Taobao this year's exam materials, after a day has been received, but found that the goods were wrong, originally set is the 2010 new textbooks, to send into the 2009 textbooks, the author hurriedly contact the shopkeeper, the shopkeeper heard repeatedly apologized, and said immediately reissued. The next day after receiving a new version of the textbook, I readily confirmed the receipt of goods, and gave each other a favorable comment.

Through the above cases, I feel in the customer service, the business is far less than C2C,B2C customer service are migrant workers, to deal with the appropriateness of his own does not have anything, a relatively heavy work mentality, and the consumer-to-consumer of the shopkeeper will be regarded as a career, or even their own entrepreneurial, different mentality, deal with natural differences.