There are still many problems to be solved in the electric business industry

just past November 11, Taobao, Cat, Jingdong, easy to buy, when many electric dealers enjoy the singles Festival Carnival. However, along with the electric Business carnival, is the consumer is "pit dad" pain. A few days ago, the public Miss Huang to the e world, its September 28 in Taobao bought a jacket, from the delivery, replacement, lost pieces, refunds and not, entanglement has not been resolved for more than 40 days. The citizen Mr. Li also encounters the Overlord net to buy: Eight kinds of choice finally by the seller tough change to a "choice". Coincidentally, the recent online shop using technical means to tamper with sales, delete the buyer's evaluation, false shipping elevated reputation, such as online shopping one by one exposure, all impact the consumer's nerves.

Paradoxically, the interview of the electrical business People's response is inconsistent, highlighting the protection of consumers, "say better than to sing." Analysts said that the electric business is good at all kinds of price war, saliva war, propaganda war, but, all kinds of dishonest behavior, let consumers question its lack of integrity. Paper, graphic finishing/journalist Li Guangji

Play to pay "trick" to detain buyer for payment

"What's wrong with the money?" This is Taobao sellers November 6 on the Ali to the public to Miss Huang's message. The previous September 28, Miss Huang in the seller's purchase of a jacket, but until November 12, the jacket was not bought, negotiated a good 298 yuan refund is also delayed to the account. Mention this, Miss Huang shook her head: "The sellers are too dishonest." According to her, September 28 fancy a single purchase of a jacket, the seller repeatedly claimed to have the goods, but too busy need to slowly find.

"This is a quick 15 days, Taobao automatically will I pay the treasure of the money to the sellers." "Miss Huang said, finally received the courier, but found that the size is not correct, coordinated replacement, and then sent back to the seller, but the other side has been pushed not received." The next two or three weeks, the seller is also called busy, need to find the right size. In the meantime urge to ask many times, sellers indifferent. And at this time the payment has been paid, the system defaults also gave "praise." Until November 1, the seller said the courier lost pieces, you can refund. "The sellers promised to make a bet November 4, but they haven't received any money until now." Again in Wang Wang asked, the seller as disappeared without any reply. "12th," said Miss Huang, "the sellers are even speaking as well as the" pro "attitude before the sale of goods.

Taobao response is inconsistent

In this regard, the reporter interviewed Taobao related people. The personage says, encounter this kind of situation Netizen should launch activist, complain the behavior of the seller on the net or telephone. "After the complaint Taobao 24 hours ~48 hours will be feedback." If the seller joins the "Instant refund" security Service, the payment will be returned to the buyer in the first time. Otherwise, 2 days will also intervene, mandatory refund to the buyer. "The person said, the buyer through the chat screen, call, recording, etc. can effectively complain, or give the seller" bad comment.

After the complaint is successful, the seller will be deducted points, closed the shop for several days or even directly close the store. However, the person then sent a message to the reporter said, "The seller received the buyer's bad comments, Taobao will not be punished by the seller." "As for the refund, then" if the buyer and seller can not negotiate the need for Taobao customer service to help intervene in the verification process, the general will help in 2 working days to participate in verification, 7 working days to give treatment advice. "and Taobao customer service small two of the handling of complaints" will generally be made within seven working days.

"With my experience, Taobao customer service small Two openings is" pro ", but the complaint processing process is really too slow, often does not work. Insiders Zheng Zhihui told reporters.

NET buys gift card Eight kinds of choice is changed to a

The citizen Huang also can wait for Taobao customer service to intervene to return 298 yuan payment, that citizen Mr. Li can only eat "grievances". According to him, he was in a "Seven Fox gift Net" of the electric business department bought 600 yuan gift card to the newly-married friends. When purchasing, the card can choose eight kinds of goods to match. Unexpected trouble arose at the request for delivery. The site's customer service insists that eggs, olive oil, red wine can not express, can only send rice, flour, hairy crabs and so on. If you change to hairy crabs, you can free shipping. "Mr. Li said, eight kinds of choices, each containing the items can not be sent, and buy cards before there is no special hint, at this point is the Overlord clause, can not accept."

No matter how theory, the website customer service attitude is tough. "The first time I heard that gift cards have to pay extra freight." At last I had to change all the crabs. Mr. Li said, originally is eight kinds of choice, finally became the strong selling hairy crabs, send a few also by the website to decide.

The net buys the gift card to stipulate many

Residents sometime in Jingdong Mall also suffered a worry. According to her, the company bought 30,000 yuan gift card, select the electronic card, the actual need for physical cards, she has not downloaded, no activation or use, coordinated replacement for the entity card.

However, Jing-dong customer service on a simple sentence, "the company rules will not return the goods" sent. "I was in the physical store to buy a dress, buy the wrong can be a few days to change and retreat it." "Miss Kong said that the purchase of nearly 1 months, the invoice was sent to make her gas." In fact, Jingdong gift card, is not the first "pit dad". Reporters repeatedly call Jingdong PR people, the other side did not answer.

"If it is not a prior agreement, all kinds of ex post facto requirements are one-sided, consumers can not accept." "A legal person said, but consumers pay first, consumption in the face of the electric business" domineering "appears powerless.

Reporter observation

"Singles Day" electric dealer overdraft

Although the average price of 3C consumer electronics products is the lowest, only 12%, but still can not stop the electric dealers in the "Singles Day" Carnival: up to tens of billions of sales, millions of of the order. However, Ma Yun may still immersed in joy, and quite a large net friend but bear the power of "broken faith" pain.

Price reduction, "big price" 1 yuan, consumers pay after the seller on the "Face" ... All kinds of phenomena show that the electric quotient is still the Robin era. Consumer's desire to buy, but was "low price" seduce, once found that the more frequent, the distrust of the electrical quotient will block its orders. Worse, the electric dealer's "floor price" propaganda, aggressive, the overdraft of consumption is unavoidable. It can be expected that over the next period of time, two or three of wire sales will be significantly reduced, consumers also need time to adjust, more astute parity.

A section of the three fairs. The traditional mode of consumption will not be easily changed by the overwhelming publicity of the electricity dealers. Like Viagra, the effect of the occasional meal is obvious, but the long-term use, either from the abolition of martial arts, or the efficacy of the gradual absence.