There are "traps" in internet shopping, and Zhongxiaoxie proposes to construct online fraud protection system

This news (reporter Yang Med) net buys a piece of 270 yuan clothes, after the order, the card was brushed to 810 yuan; the net-bought vase turned into a pile of debris; after shopping for a set of cosmetics, there are constantly various cosmetics ads and phone messages frequently harassed ... Zhongxiaoxie released this morning's network consumption security Research report that the current network consumption in payment, distribution, personal information and so on have a safe "fall" phenomenon.

Zhongxiaoxie and all around the association for this proposal, the construction of online fraud protection system, the establishment of a Third-party network consumer security system, while strengthening the network operator qualification and access system, for unlicensed and market access of individuals or companies on the network to publish sales information, can be set by the network operating departments to limit, Set up automatic exit system and delete the information in time.

Online shopping has a "trap"

Zhongxiaoxie's research report pointed out that the national many Provinces and Cities Association survey found that consumers in the network consumption repeatedly encounter "security traps."

Some operators with the help of non-real pictures, fictitious transaction records or transaction evaluation, so that the original ordinary or even inferior products, in the "packaging" after "the show", the consumer goods are defective, simulation goods, second-hand.

Hackers through the Trojan virus program or phishing forms, such as fraud, counterfeit Third-party payment platform customer service, take consumer accounts, passwords, transfer funds. Some websites also ask consumers to sign up for more detailed information about their interests, finances, and shopping habits.

Evaluation Search is also a mystery. Consumers often search through historical evaluations of shops or commodities to help them make choices. But some search engine companies through the collection of fees, shielding adverse remarks, change the ranking situation, so that some websites, network business "credit" promotion. Some of the platform employees after the seller to pay, can help them in exchange for flow input or change the store evaluation, revise, difference assessment.

Suggestion to construct online fraud protection system

Zhongxiaoxie and around the association suggested that, as soon as possible, the special Law on Network transactions, on market access, information disclosure, credit evaluation, electronic payment, network second-hand transactions, Cooling-off period system, privacy protection, complaint handling mechanism, electronic evidence, burden of proof, litigation jurisdiction, litigation subjects, summary proceedings, The administrative punishment measure and so on the question makes the detailed stipulation, strengthens to the consumer protection from the legislative level.

Zhongxiaoxie, director of Law and theoretical research, Jian said that in view of the current situation of consumer online shopping, we should build a network fraud protection system. Strengthen the whole industry joint prevention and control, by the supervision departments, banks, Third-party payment companies, browser manufacturers, security vendors, merchants and other joint formation of the Security Payment Alliance, covering the entire payment industry chain, through security information sharing and security technology cooperation, in each channel to maximize the security of user accounts and funds. At the same time, accelerate the implementation of enterprise grade assessment and credit classification management, support the third party with the conditions of E-commerce enterprises Credit evaluation, to provide consumers with credit evaluation information.

Consumer compensation fund should be established

In response to consumer online consumer complaints sometimes can not find the business subject, Zhongxiaoxie, for the operators engaged in network transactions, the proposal, whether legal persons, economic organizations or natural persons, to the network trading platform to provide their names, addresses and other real identity information and business license information. For individuals or companies without qualification and market access to publish sales information on the network, the network Operation department can set limits and delete the information in time.

In order to enable consumers to rest assured consumption, we should also set up a credible third party network consumption guarantee system. The stipulation network merchant or the website establishes the consumer to pay the fund, enhances the market entry threshold, urges the network merchant to pay more attention to the goods and the service quality, increases consumer's consumer's security, receives the compensation safeguard feeling.

At the same time, the establishment of logistics distribution evaluation system, according to The courier company's posting volume, customer complaints, accurate and timely delivery rate and so on, the Express company for comprehensive assessment and public announcements. The introduction of express liability insurance system, the industry access, withdrawal and Chuxian rate linked to promote the standard development of express enterprises to protect consumers to obtain compensation rights.

Shaozhonglin, Deputy Secretary-General of China Express Association, has begun to study in the Express industry trial Quality Assurance System, if the identification of violations of consumer rights and interests, the association first to pay compensation to consumers. Courier appeared to steal behavior, 5 years can not be engaged in express career. D044