User experience is the most important thing to do in electric business

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No matter how many enterprises die in the following, and no matter how much money burned, we all have a consensus, that is, the electricity business is the future trend. Go through fire and fire. Many electric dealers in the effort and temptation, from products, pricing, packaging, promotion, customer service, logistics, after-sale to maintenance, and so on, every aspect of excellence to do the best. In fact, it is not difficult to see the most central point: the user experience, all of which reflect the user experience is the most important to do the electrical business.

Why is it that the user experience is the most important thing to do? Very simple, what is the purpose of the electrical business? It is like selling products to consumers. Then the customer is God, to the customer pay must know the customer's mind and needs. Just like chasing girls, only you meet her heart, know what she likes, can make her happy, will let her go with you. The same truth, to customers like to meet the needs of customers to do a good user experience, only they feel good, the user experience will be in your order, you can transfer to the money! So what is the user experience of the electrical business?

First, the shopping user experience

The shopping website design is very important, needs to let the user have the good user experience. Need to do: clear and comprehensive classification (by price, type, sales, functions, colors and other attributes, search bar position by the front, easy to find, the overall style of the site, the site color beautiful, unified, clear picture, beautiful, generous, prominent focus, product complete, clear level, text concise, easy to open the page, the picture loaded quickly, Description complete without objection, the more concise the purchase process, the payment method is diverse and safe. The main shopping experience process is the above, one to break well you will succeed half.

Second, the service user experience

Mainly refers to in the shopping process for the user's service experience satisfaction. Pre-sales questions, consulting, sales assistance, guidance, after-sale improvement and so on are included in this process. Here I personally summed up three degrees: speed, attitude, professionalism, refers to the rapid response speed, good service attitude, problem solving to have a professional degree.

Third, the distribution user experience

Shopping experience, service experience are done after the rest is the distribution user experience. Just imagine, if you as a consumer has made up your mind to pay a single, then the last hope is that the product intact to their side, of course, some small gifts or customer care is better. So the 1th is that our packaging must be strong, professional, the official microblogging of the cat is not before sending a picture to prove their packaging it: a person standing on the box is not broken; Secondly, we choose the logistics company, must be safe and secure, such as high profit products, such as cosmetics, such as the best option to choose the Downwind express on it The last is intimate service, such as the message before the delivery of reminders, suitable gifts, return replacement instructions, after-sales service, membership system, etc. need to be handled carefully after the sale.

In short, remember that sentence: Popular people have the world. In the electric business industry is the same: User experience is the most important to do the electrical business. This article originates from: www.366ec.com, reprint Please specify, thank you.