Video TV comes out for two months and the quality of the product experience sucks

"Investor" reporter Han Georui in the past July, le video tv will be their second Super TV S40 open to buy. Before this, "49 minutes 10,000" is sold out of the hot scene affirmed the X60 television Super TV, the first show performance, the second batch of 10,000 S40 in just 82 minutes again sold out, visible Super TV market unprecedented fiery. However, there are a lot of hidden worries behind the selling. In less than two months, the quality problems of S40 Super TV have surfaced, reminiscent of the X60 Super TV, which is also suffering from quality problems. The quality of the current July 3 frequency of the first video of the Super TV is encountering a challenge to buy users, there are already some of the user feedback products have been frozen, unable to boot, shell fracture, and so on, "investor" reporter learned that a music from Hangzhou, a TV machine main reflection, He spent nearly 7000 yuan to buy the music X60 Super TV, in the use of a sudden white smoke, and then accompanied by the smell of burning, power after the discovery of TV has been unable to open, received TV only used 1 hours that such a serious failure. Even in the official forum, you can often see the video TV users reflect the quality of products. Some consumers because the customer service phone is not good, in the video forum to reflect the product issues, I hope the official assistance to solve the problem, but there are really officials to reply to the solution of a few posts. A X60 TV user in the forum message said: "July 3 snapped X60 Super TV, the screen has a very obvious stain-like place, about 4 square centimeters around size, what is this problem ah, this is not a quality problem?" The answer to the dinner, how to solve! However, according to the reporter understand, as of the press, the user did not get the video TV official staff in the Forum to actively contact. The user helpless said, "really can't wait to have the initiative to contact 400 hotline, can want to get through it is too difficult, not easy to answer my phone call, said she will transfer to the technical department, let me wait for technical department telephone, do not know until when." "Late-listed S40 Super TV also failed to get rid of quality problems, a consumer in the official forum reflects S40 TV There are serious leak, black line problem, the thread quickly have consumers upload pictures to express their S40 have the same TV screen problem. Bad after-sales service in the reporter to the music products users of the interview found that the users of the video TV after-sales service experience feel very poor. Most consumers say the official 400 calls are difficult to get through, and the after-sales service communication is very poor. To this end, the reporter also tried to call the music video TV's official 400 hotline, the hotline after the prompt, "The current music hotline business volume, telephone access is relatively delayed." You can also reflect the problem through the music view Sina Weibo and the official forum. When the reporter chooses to continue waiting for the artificial service, until the system hangs the machine automatically, did not wait for the artificial customer service to answer. According to reporters, Weibo and the official forum reflect the problem resolution rateGenerally low, especially the Forum message customer service replies rate is very low. A video box users in the forum message said, "received the box today, go home to the use of TV, found the following problems: 1. The Box AV jack has problems, the signal is extremely unstable, audio has a lot of noise. 2.HDMI connection mode only 1080P has sound, other resolution without sound. 3.HDMI connection mode 1080P video output signal is extremely unstable, the screen appears normal, the middle one-third clutter interference, distorted image, can not watch. Customer service phone will never get through, do not know who to find solutions, had to come here to post, resolutely request returns! But in addition to the problem of the reflection of their own thread, did not see any staff thread to solve the problem. In addition to the poor after-sales service experience, music video of the TV and box product experience also has a lot of consumers, feel not very good. In particular, traditional TV consumers in the reception of Super TV or TV box will always encounter various inconvenience. A user of the video box said: It took two days to start. Turn on the power, start advertising, and then stay in the "for the Ultimate Experience" page, waited 10 minutes also did not enter the homepage. and press any key is no use, the shutdown key is not good. Is this the quality of the products? He thinks, many people tell me to brush the machine manually, ask others to buy your products can not be used directly, but also must brush the machine? How to use the song Hua cable set-top box not to brush the machine. Is this quality what you call the ultimate experience? The best experience is pretty much the same. In the product's return policy, the le-view TV does not seem to do enough in place. A consumer told reporters, "I found in the video product manual, such as the use of products without problems, customers need to return to bear the cost of their own reimbursement, such as product quality or failure of the customer to bear the return of courier costs." Even if Taobao or Jingdong purchase, if the product has quality problems, are the sellers bear the freight. Buyers are not required to bear any fees. Why is it that there is such a overlord clause, it is unreasonable. You are responsible for the replacement service, you have a quality problem, of course, you should be responsible for the return of freight charges. The consumer said that, to date, the government has not yet seen a reasonable explanation of the issue.