Why is online shopping so difficult?

2010, Taobao entered the offline retail, the first batch of 150 authorized stores in Hangzhou opened. Xinhua News Agency Comics/Giohaiang every New Year's online shopping will usher in a peak, logistics companies are busy. Xinhua News agency issued a public report, the network "black pharmacies" rampant, and some were exposed to the Drug Administration for several months, still openly continue to operate, drug safety worries. The picture is July 2010, the state Food and Drug Administration official website released the Internet to buy medicine safety warning Bulletin and online medicine safety knowledge. Xinhua News agency In recent years, online shopping has become a new trend of shopping. Sitting at home on the internet, a little mouse will be able to buy their favorite merchandise, paid transactions, and someone sent home. Xinhua News Agency

Core Tips

"Consumption and Security" is the theme of this year's "3 15" campaign. With the development of economy and society, consumer Environment and consumer security situation constantly changing, consumers in the process of shopping also face many new problems.

Accustomed to shopping in the shopping malls of the public, how to protect their own rights and interests? Bombard fraud is less, but some businesses have played a bright or dark "unspoken rules", the consumer how to deal with?

In the "3 15" This special day, let us pay attention to these new focus, explore in these emerging consumer areas, how to protect the legitimate rights and interests of consumers.

"3 15" near, online purchase complaints become hardest hit.

The 2011 statistical report released by the China Consumer Association showed that the total number of complaints to net shopping was 30355, an increase of 43.3% per cent, and the number one in all types of complaint cases.

Different from the traditional mode of consumption, the online purchase of its own property determines the difficulty of its rights. Chongqing Shahe Law firm lawyer he told reporters that the network shopping rights is difficult mainly lies in the cost of human rights, the responsibility of the main body to confirm the difficulties, such as the problem of proof of rights litigation.

City Trade and Industry Bureau of E-commerce Search and monitoring Center data shows that as of last December, Chongqing included in the construction of archives management of the main business operators up to 67230 households. With the increasing prosperity of online shopping, how to protect the rights and interests of consumers in the process of online shopping has undoubtedly become a noticeable new topic.

Chongqing to launch electronic invoice

Recently, the National Development and Reform Commission, the State Industrial and commercial administration and other eight ministries issued a joint "on promoting the healthy and rapid development of E-commerce related work notice," said Chongqing, Beijing and other 22 provinces and cities online purchase of electronic invoices will be spread out large areas. In the industry, this will be a milestone in protecting consumers ' rights and interests in online shopping.

For a long time, does not give the invoice seems to have become the network shopping "latent rule". Why is the net purchase invoice most "one vote hard to ask"? A reluctant to disclose the name of the shop owner said, their original open shop is a fancy low-cost advantage, do not have to register with the trade and Industry Bureau, and do not have to pay taxes, by small profits but quick turnover to accumulate customers. "Although there are individual customers will ask for invoices, but the price of a little discount, or send a gift or something, the customer is no longer seriously." ”

Reporters in the online consultation of food, clothing, cosmetics and more than 10 online shop found that seven or eight are not open invoices. Very individual shop Although said that can provide manual invoice, but need to increase a few yuan to dozens of yuan. Part of the operation of home appliances and digital products shop, because of after-sales maintenance and invoices directly related to the number of times, then the shop page in the price marked "no tax", at the same time stated the "tax-containing price" or "if the need for a separate invoice to negotiate" and so on.

For the proposed online purchase of electronic invoices, the size of the network operators have shown "several happy several worries." BEIJING-East, when the large and other Web sites have said that the implementation of electronic invoices is not significant. At present, as long as customers in these sites to select the order of the invoice, fill in the invoice, you can receive the goods when receiving. And some of the small shop is worried about the increase in costs.

He said that the introduction of electronic invoices for consumers in the online shopping process to protect their rights and interests, a huge role. The vast majority of online shopping transactions are through the Internet, in paperless state to complete a series of transactions. Once the dispute is formed, the proof is difficult. The emergence of electronic invoices will make this problem solved.

Industry giants call for "self-trust"

At present, many details of the electric business industry, in the state law and regulation of the vacuum lot, but it is gratifying that the electric business industry has a group of pioneers in the industry, from the norms of self-regulation, to call on the electrical industry itself "good faith" behavior. And the efforts of these enterprises to further promote the entire industry norms and transparency.

Alibaba's poly-cost, not only in the recent introduction of the 50 million-yuan Consumer Protection Fund, the introduction of six major system of consumer protection scheme. Even more in the "3 15" coming, will be a good deal general manager Lightning removal, indicating that its solution to the long-term criticism of the fake defective, false price discounts, internal corruption serious issues such as the determination.

Jingdong Mall in its own logistics system with the support of the express logistics in the launch of the 211 limited-service. Catwalk network first proposed for the sale of goods to buy authentic insurance. All goods sold by the Chinese People's property insurance company to provide brand-name genuine protection, as long as the purchase of merchandise is not brand-name authentic, you can through the formal insurance claims procedures, the full compensation. At the same time, they also actively through Third-party verification information for the integrity of "endorsement", such as with the Chinese Internet Association (Ministry of Commerce and the Ministry of Commercial accreditation) of the 3A website validation, and so on, the initiative to accept the local government and authority supervision.

Data show that 2011 China's cosmetics net purchases accounted for nearly 4.9% of the overall size of the net. However, fakes, parallel imports, outdated products, price confusion and other issues are particularly prominent. In order to protect the legitimate rights and interests of consumers, the domestic largest genuine cosmetics network shopping platform Lok Bee network with the Chinese Consumer Association launched the "million fund First payment" program, as well as "all authentic, first pay", "door-to-door return" and many other measures. If the product quality and service objections, consumers can immediately to zhongxiaoxie complaints, the complaint was confirmed, by the consumer association directly compensate the loss of users, do not need to go through the Lok Bee network identified. Le Bee CEO Wang Licheng said, adhere to product quality and back-office service is the key to strengthen their core competitiveness, only in good faith management on the basis of continuous upgrading of consumer shopping experience and services to truly win the hearts of consumers.

Remind consumers:

The survival card can be intercepted when the net is purchased

From the complaint situation, the online purchase of consumer disputes generally have the following characteristics: Most of the shopping sites are not well-known or shanzhai sites, the website and the Commodity Express list no seller detailed name, address and related information; Commodity sales prices are generally much lower than the same time market price, the transaction is required to direct remittance, and not through a safe and credible third-party payment.

City Association leaders recommend consumers: first of all, pay attention to verify the network purchase platform and vendors qualification. Second, pay attention to the retention of evidence, survival. Large sums of money should be carefully chosen to be managed by a network-paid account. The use of third-party payments, cod, and other means, not cash transfer payment.

What direct proposal, in order to eliminate the legal barriers to online shopping rights, can be on the internet shopping rights to carry out the burden of proof inverted, stipulated by the Merchant bear the burden of proof, the merchant self-certification of its products legal. At the same time, improve consumer rights and interests law, increase the consumer protection in the field of online shopping. To improve the access qualification of network operators, make it clear that they have the obligation to provide detailed commodity information, merchandise quality assurance and after-sale service, and protect consumer personal data.

Online Shopping Tips

10 points

1, as far as possible with the real world reputable companies set up an electronic store, or with the network of good business reputation of the electronic store transactions.

2. Avoid trading with electronic stores that do not provide sufficient identification and confirmation of identity information (registration name, name, address, telephone number). If you are unfamiliar with the shop, you may request to provide a record or a brief introduction of the paper, in line with telephone inquiries and other means of further understanding; These documents have the basic information of the electronic stores for future processing of disputes.

3, can not simply from the design of the beautiful or stylish web site to judge its reliability, and do not rely on the Web page on the name of the store to judge its authenticity. You should first confirm that the consistency Resource Locator (URT, commonly called URLs) is correct to avoid entering the wrong electronics store.

4, to the local consumer groups to inquire about the past transaction records of electronic stores, or to the self-regulatory organization of E-commerce inquiries have been certified electronic stores.

5, in the electronic store or network advertising commodity prices, if the gap is too wide or unreasonable, to be careful to verify that do not buy rashly. First understand the electronic store return and replacement principle and the total amount paid (including the prevention of freight and taxes, etc.), and then decide to place an order.

6, the consumer in the network transaction, should print out the transaction content and confirmation number of the order or put it into the computer, and properly save the transaction related records.

7, on the network of electronic bulletin boards (BBS) and the News Forum (News-group) on the advertising of many individuals, should carefully distinguish between personal trading or commercial transactions, to avoid the enjoyment of rights can not be protected.

8, to find out that the other is a legitimate company, when it is really necessary, to provide credit card numbers and bank accounts and other personal data, and to avoid the importation and transaction clearly irrelevant personal data.

9, for the network or through e-mail as a friend to attract investment money plan, or quick get rich programs and other information to be extra careful: do not believe in free gifts or the award of the notice to pay any fees.

10. Parents should care for and accompany children in online shopping activities to prevent children from being cheated or doing deals beyond their means, and to avoid children's exposure to commodities that affect their physical and mental health.