With Ctrip booking ticket boarding is blocked, customers "mad"

The flight was delayed, Mr. Ding and his girlfriend could not wait to Ctrip's reply to the police report.

Beijing July 23 News this year, Mr. Ding plans to travel with his girlfriend to Africa, can travel a good mood but let Ctrip travel to stir. Before departure they bought a round-trip ticket in the Ctrip, full price 13744 yuan, before boarding was suspected by the airlines did not pay. Mr. Ding asked Ctrip to coordinate with the airlines, but delayed the flight did not give a result. Finally, Mr. Ding and his girlfriend reported to the police, and under the supervision of the police staff and Ctrip reached an agreement: Mr. Ding first spent 12850 yuan to buy a round-trip ticket, such as Ctrip to find out why the original ticket money back to Mr. Ding. However, they came back from abroad, but received ctrip to shirk the responsibility to refuse to refund the phone.

The Reporter calls Ctrip customer service, the other side said that the matter has been handled by the competent leadership personally, related issues need to be the head of the leadership to respond to reporters. Later, Ctrip related responsible person to call the reporter, said has reached an agreement with customers, Mr. Ding also accept Ctrip's compensation program.

Tickets have been booked on board, but blocked.

Mr. Ding and his girlfriend April 5 in Ctrip ordered the June 29 from Shanghai to Nairobi from Guangzhou to the round-trip ticket, the ticket price of 13744 Yuan, the day received the confirmation of Ctrip ticket message notice.

April 27, they received Ctrip notice, 29th flight from Shanghai to Guangzhou due to the cancellation of the original flight and change the day of Check-in flight MU9305. They again with Ctrip phone confirmed itinerary.

June 29, Shanghai to Guangzhou flight MU9305 16:30, Mr. Ding and his girlfriend arrived at Hongqiao Airport East counter check-in, but was told that they fly from Shanghai to Guangzhou ticket was locked, unable to handle the normal boarding pass. East Airlines airport personnel to take them to the China Eastern Information Enquiry. The staff at the information desk put their messages into the computer and, according to the computer, suspect they did not pay.

This surprised Mr. Ding, who had already ordered and paid for the ticket on the Ctrip, and had a text message for the voucher. East Airlines staff asked Mr. Ding they to the Hongqiao airport Ctrip counter unlock, otherwise can not boarding. Mr. Ding and his girlfriend had to go to Ctrip counter.

Delay flight, passengers turn to police

When Mr. Ding and his girlfriend arrived at the Ctrip counter is already 3 o'clock in the afternoon, Ctrip customer service commitment to unlock immediately to check-in. However, at 4 o'clock in the afternoon, we urged many times, Ctrip's reply is still unable to unlock, abruptly let us miss the 16:30 flight. Mr. Ding's girlfriend said.

At that time, the next flight from Shanghai to Guangzhou is to take off 17 o'clock, Mr. Ding asked Ctrip to sign this flight, "so there is still time to catch 21 points to fly to Nairobi international flights." However, Ctrip rejected our proposal, the beginning of the saying is that the ticket is too expensive, and then changed the argument that we buy the ticket, to Guangzhou, the plane did not catch, after the international flights can not be out of the ticket. ”

"To Guangzhou can not solve the problem, forget it, then find other remedial method." But then we have been waiting at the Ctrip counter, but none of the staff has told us what to do! " Mr. Ding was furious about Ctrip's service.

4:15 P.M., Mr. Ding and his girlfriend called the police. More than 7 o'clock in the evening, the police after investigation, determined that the passenger flight delay is due to the work of Ctrip company problems caused by the request Ctrip and passengers to reach a solution.

Then, Ctrip International Flight Foreman Lu a proposal, because Ctrip can not find out the responsibility, Mr. Jean Ding they first at their own expense to buy a set of Shanghai to Nairobi round-trip ticket, if later to find out is the fault of Ctrip, will the new ticket full refund. Mr. Ding and the police after repeated check, agreed to this proposal, in the original ticket did not refund the case, made up 12850 yuan to buy a new ticket, boarded the flight from Shanghai via Doha to Nairobi flights.

Pass the buck and refuse to refund the customer "mad."

After coming back from abroad, Mr. Ding they received Ctrip's phone, "Ctrip told us that because the East airlines can not provide tickets are locked details, so can not find out the reason for the ticket is locked, but also because of" air traffic control "and so on, so, Ctrip can not assume responsibility, can not give us a refund. "Ding's girlfriend said very angry," so, Ctrip means, in short, ' I do not know who is wrong, in short, it is not my fault! '

"Because of the fault of Ctrip, we lost more than 10,000 dollars!" said Ctrip. Find a complaint, just use "Eastern Air Aviation Control" as a stall, to our loss is totally irresponsible, really mad! " Mr. Ding's girlfriend said that the loss is not only the round-trip ticket money, "because of the change in the flight, we have spent nearly 5000 yuan in Kenya to adjust the itinerary." ”

"I find Ctrip to buy things, things did not give me, Ctrip should give me a refund." I search the Internet for relevant information, just suddenly found that there are a lot of people like us, because in Ctrip booking air tickets, hotel reservations, resulting in not sitting on the plane, did not live into the hotel, and finally not only spent a lot of money to book a new ticket hotel, but also waste a lot of time with Ctrip, but also annoying. "Mr. Ding's girlfriend is very dissatisfied with the service level of Ctrip and completely loses trust in it."

Ding's girlfriend said, no time and energy and Ctrip "stalker", but will tell family and friends, don't believe and use Ctrip.