Would you like to hear the details? On the "Tip" thing.

I am just an ordinary person, into the industry is only accidental, there are today's choices are not necessarily born with this "for hotel people do something" mission. Look at this time the catering hotel industry is facing the "keep people difficult", there are many regrets in mind. Today, I would like to say "tips" of those things, this is a backlog of my heart for a long time. For the wife, this is a learning, for outsiders, fear is a lot of distractions. Here, and let me slowly say:

The ancients said: "People die for wealth, birds for food death." Today it seems that this is a bit drastic, but it is in the middle of the word. The most http://www.aliyun.com/zixun/aggregation/33196.html of the staff "> is not the main reason is a" wealth "word? If the employee's monthly salary does not support its January basic expenses, you are no wonder that the staff "for food" and find another elsewhere. In this way, your hotel lacks enough staff, and the temporary staff will be overloaded with work. After a long time, these temporary stop staff I am afraid to kissgoodbye with you. Whether it's recruiting new employees or tightening your belts, you'll still find the evils of "labor shortage" haunting your hotel.

Looking for many years, people finally set the line of sight in the "tip" above the word. Scholars lament the industry's neglect of the tipping system and excitedly, the industry people are afraid of the policy is not clear and dare not shout loudly, consumers are due to the inherent concept of opposition. Can not help but want to ask, this "tip" in the end is what party sacred?

The tip, originally a Chinese invention, is now an exotic product. Tips, the English word for "tips", originated in the 18th century London hotel table that the son of the "Toinsurepromptservice (guaranteed service)" bowl, customers will be in the bowl of small change, will be the waiter quickly and thoughtful service. This is not the ancient "gratuity"? This ancestor on the use of the strokes, how today can set off the "reign of bloodshed"?

Westerners emphasize "social exchange", pay attention to the principle of "mutual benefit", and recognize the rationality of tipping system. The tipping system, which originated in the 18th century, comes along with the development of the human rights movement. Western countries emphasize "natural human rights", "Everyone is equal", tipping system as the quality of service to waiters is recognized as an important measure to protect human rights has survived. At the same time, tips also have the "appreciation" of the meaning of the level, that is, the waiter's professional skills, professionalism and personal quality of affirmation.

For most Chinese people, there is a certain "social cognitive bias" with Westerners, or a difference in Chinese values. In China, "exchange of interests" will be given a certain "interpersonal content", that is, in the service exchanges, will produce a evaluation of the other party's motives. As far as "gratuity" is concerned, many times "gratuity" is not a recognition of porters or followers, but more of a gift from the owner when he is happy. Therefore, in the "egoism" or "altruism" concept driven by the consumer is difficult to accept the premise of acceptance of tipping system.

This so-called "attitude determines speed", therefore, tipping system is difficult to promote in China. However, the tip system is about the income level, work enthusiasm and quality of life of the hotel staff, especially the front-line employees. Why do you say that?

When I set up the best Oriental in November 2003, I was very concerned about the salary of the front-line staff in the hotel industry. I have studied why foreign hotel people can be a concierge to be old, for the simple reason that I am surprised: in addition to a healthy corporate culture and far more than the base salary of the tip income, without him. The role of corporate culture is self-evident, the Starwood is the proof, scholars also have many opinions. Here, I will not repeat, only to elaborate on this "small" fee "big" function:

First of all, the tip system is helpful to improve the service quality of our country's catering hotel industry, and gather talents for the development of the industry. Tip is the service charge, but the quality of the service is recognized. When the amount of tip is directly related to the service quality and income level of the waiter, the service quality of the catering hotel industry and the personal level of the staff can not be improved. In this way, enterprises fear continuous customer complaints and "labor shortage", "keep people difficult."

Second, the tip system can motivate employees. If the customer consumption of a meal for 1000 yuan, he gave 100 yuan or 1 cents tip, what each means? I believe you can see the subtlety at a glance. 100 Yuan is approved or satisfied, and 1 cents is extremely dissatisfied with the service attitude. Yes, tipping is so effective: motivate employees to redouble their efforts and flog irresponsible employees.

Finally, the tip system can change the income structure of front-line employees and increase the income of front-line employees. It is well known that the low income of front-line employees is the main cause of the loss of staff. Tipping is a first-line employee who has direct contact with the customer, and it can tilt the pay distribution to the front-line staff. At the same time, tips can add up to the characteristics of the staff can make the monthly income greatly increased. In this way, the hotel not only resolved the "keep people difficult" crisis, but also reduce their own operating costs.

Above, we can see that tipping system is an important guarantee of high income of hotel staff. We cannot deny that high income is not only the guarantee of quality of life, but also the key factor to encourage the enthusiasm of the work. Just think, can not "eat" income, not to mention "food and clothing", not to speak of the quality of life. No staff will dream to embrace the ideal in the hotel "Towards the drink Fall Dew", "Xi meal luoying."

We have to admit, we envy the foreign hotel industry and hotel people love each other "honeymoon status." How can no longer helplessly look at the other people's "moon", full of Shin to say "the moon really big, really round, really bright"? How can we break free from the shackles of "labor shortage" and "keep people difficult"?

"Reform and development, thinking first" is the experience of the older generation of the summary, put to today, still unimpeded. I have always thought that the promotion of tipping is not an industry or a hotel itself can be completed, but the need for a group of joint efforts and a series of policy support, the most important thing is to change the concept of the people. Only the people change the idea, the "self-interest", "altruism" as the "mutual benefit" concept, and the "appreciation" value of the tipping system, in order to really in China to implement the tipping system. And the Government's policy guidance is the hotel industry sound development of a solid foundation, strong backing, its role is self-evident.

"Dripping into the sea, Wang Yang unruliness; prairie, in full swing. ”

A man's meager power, can not conquer danger, several people unite, will be broken gold. Let us start from the focus on "tipping" system for the hotel personnel status quo and hotel people's survival and development to do some practical things. Even if only a bit, as long as we persevere, it will be "accumulated soil into mountains", "constant". (Author/Best Oriental, first net, Cho Yi founder and CEO)