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Bkjia.com Comprehensive Report]Fred Weber

As the existing voice system is aging and data network problems continue, Fred Weber believes that simply piecing together the existing system is an incorrect solution. It is the right direction to re-establish a new network for business growth-beidian's network telephone VoIP) and the real comprehensive solution laid the foundation for this.

Case Study

Fred Weber is looking forward to being a long-term provider of new integrated communication solutions, but finds that the solution provided by Nortel is exactly what it looks.

Customer:Headquartered in the Maryland highlands, Missouri, the large company is the industry leader in heavy construction and road construction in Saint Louis.

Challenges:Fred Weber's IT team has begun to discover problems with its data network. These problems are no longer just to meet the needs of the emerging and growing mobile office staff, but to access their trade tools and implement instant communication with each other through electronic means. In addition, Fred Weber's voice system is nearing its end-of-service life. The IT team knows that while upgrading and improving their data infrastructure, they also need to configure VoIP ).

Solution:Fred Weber is open-minded, so he switched from the original supplier to the ideal Unified Communication tool-a Converged data and voice solution from beidian. This data solution includes beidian Ethernet route switch 8600, beidian Security Router 3120, security router 1001, VPN Router 1750, enterprise Ethernet switch 120, enterprise Ethernet Switch 50, and beidian self-survival remote gateway 50. survivable Remote Gateway), VoWLAN startup package, and wireless LAN Access Point 2300. This voice solution is based on the CS1000E (server-based ip pbx) Communication Server. At the same time, end users can use the unified messaging feature of CallPilot and have beidian IP Soft Phone i2050 applications.

Benefits:Fred Weber's new converged network solution meets the communication needs of scattered and often mobile office employees. The CS1000E Communication Server supports key business applications, including unified messaging, customer contact center, interactive voice response, and IP phone number. The solution focuses on the future, allowing the company to connect 25 remote sites to a unified call center, and introduce the wireless LAN technology and the integration of IP phones. This solution is expected to take back investment in two years and continue to reduce maintenance costs.

Fred Weber is an employee holding company with an annual value of $0.3 billion. It owns approximately 800 employees and 10 subsidiaries distributed in 11 locations. Fred Weber has been focusing on fully serving concrete and asphalt laying projects and over the past 75 years, by helping create a safe and effective transport network-bridge repair, viaduct, and overall highway systems, the company expanded hopes and opportunities in the St. Louis region by using advanced technologies. As a traditional company with advanced ideas and strong roots, Fred Weber continues to follow its founder Fred Weber Sr. one of the rules is "constantly thinking and changing business practices to better serve customers ".

As a result, Fred Weber's IT team admitted that IT needed new data and voice infrastructure to meet its rapidly growing business challenges most effectively. Companies choose to start over-building a new converged network from scratch. The new deployment includes replacing the existing core and edge data network devices provided by another vendor and a one-and-a-half-year voicemail system, in addition, it is necessary to replace the aging voice networks provided by other companies. Although Fred Weber can upgrade and improve its existing system, the company has taken a strong example of the Nortel solution and provided by Nortel, therefore, we have made a decision to enable a new advanced system to meet its special needs.

"Need to adapt"

"We have achieved considerable growth over the past six years," said Phillip hagann, CIO of Information Director at Fred Weber. "Our revenue has doubled. In the past, we engaged in almost only business activities in the Saint Louis region, but the situation is quite different. We are developing partnerships with other contractors. Therefore, there are many communication challenges, so that everyone can stay on the same starting line and use the Internet more to provide our applications.

"Our business is changing and we need to adapt to this change ."

One element of coping with these new challenges is the deployment of a new integrated full-featured communication network.

"About six years ago, our data network was not worth mentioning. There were only a few servers. Later, we upgraded our infrastructure to another vendor, which only met our needs within a period of time ." "About a year ago, we began to discover some potential problems and many other things. At the same time, our telephone system was nearing the end of service life. By putting these two things on the desktop, we realized it was necessary for us to make an upgrade and improvement. We know we need a VoIP system, and we know we need to upgrade and improve our data infrastructure. In fact, we have decided to work with each other ."

The IT team held initial talks with the two companies that had been engaged in business dealings with each other. The talks were quite natural. Their service provider, a company that has long-term relationships with Fred Weber, suggested using Nortel as a solution provider. This is not what hagann expected to hear.

"Frankly speaking, I recently talked to a group of administrators in New York City about this-we decided to use cisco's solutions. About two years ago, our voicemail system had to be changed. We went to purchase the Cisco voicemail system and planned to deploy their IP solutions ."

"But our service providers come in and say, 'You know, even if you use that solution, you may not make a mistake-they sell a lot of such solutions, but you should really consider beidian. '"

"So they convinced us. We were very happy to hear about the solution of beidian ." Several compelling experiences

Beidian impressed hagann and his team in several aspects.

"First, the sales team was outstanding," Hagemann recalled. The Nortel guys and our service providers are all right candidates for the talks. I don't know if we drive them crazy-but they are really good. They answered all our questions and assured us that we agreed to a correct solution ."

Second: "according to my engineers, all core Switches of beidian ...... All Nortel hardware ...... In fact, everything is faster and easier to integrate than other solutions ." Later, beidian announced the formation of an innovative communication alliance with Microsoft, which is indeed good news for the Fred Weber team.

"We like the development of beidian in that direction. Batchcompute makes full use of the software available to all our users and all the features we will release through the telephone system. We will publish the telephone system through the interface in use. If we configure Cisco solutions, we will have to stop using many of the things we are using today ."

"The Nortel-Microsoft alliance is a huge factor for us. This solution, which is built upon the investment of Microsoft, can be implemented without consideration. My technical staff only need to study a very small amount, which is of great significance to us ."

Start from scratch

Fred Weber is working on a dual-core network using the redundant Nortel Ethernet route switch 8600, using a separate Multi-Link relay Split Multi-Link Trunking) to achieve fault security and reliability.

Fred Weber is configuring a Nortel Communication Server CS1000E to provide integrated communication between its 25 remote sites. CS1000E is a server-based full-featured ip pbx system. Each remote site will be equipped with a viable remote gateway. Fred Weber will be able to provide home work and mobile office solutions with 1001 of the Nortel security router, 3120 of the redundant security router, and 1750 of the Nortel VPN Router. The company is deploying beidian IP 2050 and will also use the Microsoft Office Live Communications Server Client.

This solution will allow Fred Weber to normalize all its 25 remote sites to one call center, providing the company with the ability to track the volume of calls and multiple other call center functions.

Two-year investment return period-"deposit to bank"

What does this new integrated Nortel solution mean to Fred Weber employees?

"Our staff are getting more and more dispersed, and few people are still working in traditional offices," said hagann. It is very important to be able to provide everyone with the connections and information they need electronically. Electronic fax is an important example. We use e-Fax for bidding in large quantities here, and it makes sense to transfer external information electronically to laptops and mobile devices with just one click.

Moderate price: "We are pleasantly surprised by the ability to buy the spent money. We are focusing on the two-year ROI. We can save them to the bank ." In addition, hagann is looking forward to saving money from ongoing maintenance.

As for the future... Hagemann said, "This solution is perfect. In my heart, what I think is how we get more from it, so that our employees can do more things that make us different, do more things that can bring value to Fred Weber." With the integrated North power solution, Fred Weber does not need to transform the network for at least seven years.

The future is coming soon.

"Frankly speaking, we decided to use a new solution. We were very excited when we listened to beidian's solution ."

-- Fred Weber, Information Director, Phillip hagann

Innovative communication Alliance

The innovative communication alliance between beidian and Microsoft involves the sharing vision and sharing strategy of the future of business communication, including close integration of technologies, channels, Business Agreements and customer experience. Beidian and Microsoft have formed an innovative communication alliance and will release innovative Unified Communication Solutions and Services, it accelerates the conversion of voice, video, and data communication to a single communication platform running in a high-performance data network, reduces the total cost of the owner while providing the highest quality of experience, and achieves direct business value.