How does a Project Manager serve business personnel?

How does a Project Manager serve business personnel?

I personally understand that the main business work is to take tickets, make the products meet customer satisfaction, and collect money. Of course, this simple process requires many prerequisites. as a project manager, based on the current status of this product and my daily work experience in the business section, I think the project manager can serve the business personnel as follows:

1. fully understand the product

•  What is the product, what features it has, and what customers it serves
• Product Positioning, applicable to those fields, current market conditions, and development trends
• Products of the same type have their own advantages, disadvantages, and outstanding characteristics.
• Product business contacts with customers can bring customers with favorable and unfavorable aspects
• Some technical terms in the product and their connection with the Project Field

Ultimate goal: to communicate with business personnel on products without any obstacles and understand what they are talking about.

2. actively cooperate with bidding

• Provide authentic and accurate product information, equipment, and performance parameters(Except for confidential content)
• Prepare samples for demonstrationDemoProgram, Build the runtime environment
• Analyze and obtain the most realistic requirements of customers, and provide feasible solutions for business personnel to choose
• Costs resulting from some changes in demand are estimated for the bid of business personnel.

Final Goal: To provide valuable information, ensure that the content of the bidding documents is authentic, sufficient, and feasible, meet the requirements of the customer, and provide favorable conditions for winning the bidding

3. Ensure Product Quality

• Product implementation contract content, and approved by users
• Stable and reliable products. If an error occurs, the normal business of the customer is not affected.
• The product complies with customers' operation habits and business processes.
• The product complies with relevant national laws and industry standards

Ultimate Goal: users trust and actively use products to build a good reputation

4. Maintain customer relationships (Opportunities for customers)

• Individual wear clean, wear badges, establish a good corporate image
• Courtesy and proper speech, without negative impact on customers
• The desktop is clean and tidy, and the desktop background is the company's designated background, providing the company's image
• Visit the customer if necessary

Ultimate Goal: To impress customers, improve customer recognition, and provide good environmental support for business developmentHolding

5. Complete after-sales service

• Active communication and timely handling of problems
• Answers questions and provides comprehensive use, maintenance, and problem documentation
• Return to users, usage and improvement suggestions, and actively respond to customers

Ultimate Goal: fulfill the company's commitment to users

6. Information Feedback

• Provide product questions, suggestions, comments, and other information to business personnel
• Emergencies, handling progress, designing resources, and difficulties are provided to the business and even the customer
• New requirements or opportunities outside of the product are provided to the business
• Product development plan, new functions, and new features are presented to the business
• Quick feedback to business when related policies and regulations change to affect products

Final Goal: keep the business informed of product development, environmental factors, and product-related events in a timely manner, and change from passive to active.

The above is my work summary for reference only. The successful promotion of a product is not only based on the efforts of business personnel, but also requires the participation of all employees of the company, all I know is that business, R & D, engineering, and O & M personnel must be involved to ensure proper product promotion.