Internet products-barriers to effective communication

In the past, communication will always become the most important and possibly the most influential issue in the work, improving personal business capabilities, adjusting work attitude is much less difficult than improving effective communication.
There are two types of communication: communication between people and communication between organizations, of course, some people will say that they will still implement the communication. In reality, there are differences. people and people talk about one-on-one communication. Organizational Communication usually involves communication between different groups in one or more departments. Communication between people involves multiple layers of issues, such as cognition of a problem. Communication between organizations is no longer at this level. At work, meetings are often organized to discuss one thing but there is no final result. A decision-making process is not described below for half a year. What affects the progress of these work events and the progress of work decision-making? Effective communication barriers!

What is effective communication? I think there are several characteristics:
1. Confirm the personnel. People who need to know will not be forgotten. Sometimes they are not sure about the participants before the meeting. They will be half-done and will remember who else has not notified them and will be called in temporarily.
2. determine the objectives, determine the overall objectives of the current communication, and determine the communication items. Before communicating with a meeting or individual, I do not know what the purpose of the communication is, people communicate with each other without data speculation. The results can be imagined. Without a unified cognition, there will be no good results.
3. result-oriented: the ultimate goal of communication must be achieved. It is to solve the gaps in work cognition, the planning of work objectives, or other aspects. After the communication, it is necessary to solve the ultimate problem.
If there are few of the above three points, I don't think it is an effective communication. The first two points are to lay the foundation for the goal of the third point.
What are the main obstacles to communication between people?
1. Job differences:
In terms of management in China, the "official culture" is usually heavy, and there are very few posts with low levels of upward communication. If there is more than one thing, there are still ideas about what to do, if such a communication method is negative, many heroism will be exported. If a subordinate knows this situation, there is a problem, when something goes wrong, I can solve it .... A better way is to communicate from top to bottom, which is less difficult to implement, but this method may not be able to obtain real information.
2. Professional differences:
Especially when talking to colleagues in different departments, if everyone talks about their own terms, it will complicate a simple problem and make it difficult for communication, if a developer communicates with the marketing department, the marketing department is concerned with market information and user information, and the R & D personnel is concerned with implementation, different uses of different terms such communication is impossible to smoothly connect to the basic understanding will be different. Therefore, communication should be "Vernacular" as much as possible ".
3. Personal prejudice:
Everyone's knowledge Community Or work cognition is different. In this way, there will be misunderstandings in a certain problem area, or even prejudices. Some prejudices are personal and some are social, when you communicate with each other with prejudice, you will have a strong persuasion desire to communicate. Such communication is not effective maximization, but biased.
How can we avoid this prejudice? Don't take your own experience to understand the current problem, and don't take a too professional understanding to look at the problems of communication. It cannot start with personal preferences. Based on facts and data.
4. Past experience:
This is also the starting point of self-communication that many people often use as part of communication. They talk with past experiences or persuade each other. The past experience is indeed very important, in particular, without any reference, the past experience can only be used as a reference, because the development of the situation will change with the environment and time.
Comrade Xiaoping said, "crossing the river by feeling the stones ".
5. personal emotions:
This is a pain in many people, and many people have learned a lot from it, including my personal experience, because of the conflict of personal emotions, this is because personal emotions cannot be discussed by others.

What are the obstacles to organizational communication?
1. Information Overload:
Especially in the information society with developed information communication, there will be a lot of information each day, and each team or organization will face a lot of information. A lot of important information will be buried in the ocean of such information, however, communication opportunities are lost. Interrupt Communication between departments and organizations. This is especially true for company reports, company email information, etc. For example, some documents are provided on several pages.
How can we deal with such problems? Simplified! The important information is simple and clear, and the abstract is expressed to the core points. Therefore, the same is true for writing emails or reports. You only need to clarify the important points of the incident, the key points can be marked in different fonts or colors. If necessary, You need to specify relevant personnel to pay special attention or reply.
2. Time:
Inter-organizational communication usually takes longer time than individual communication, especially some important decisions or work adjustments. Without a strong concept of time, emphasizing the importance of time and the start time of execution, a decision will be delayed and fail to be executed.
3. Atmosphere:
My generation of Chinese people grew up under the Suppression of their children. They were not allowed to raise their opinions to their parents, for fear of being scolded, or to raise their opinions to their teachers at school, in the company, I am afraid to give my opinion to the company, for fear of having no job. As a result, many teams or organizations in the company have their own opinions, which are basically caused by the supervisor or boss of the company, there is no chance or "power" to speak to an employee. I am afraid that when he speaks loudly that day, the last sentence is "I quit ". Therefore, both the supervisor and the boss must clearly understand this issue. If an employee doesn't say that he doesn't want to think about it, he can be the boss and the supervisor today, not because he is smarter than others, the more important thing is "Luck."

Su Jie's remarks

I think the fundamental purpose of our communication is not to transmit information, but to use the transmission of information as a means to correct our understanding of the world through the communication process and mutual help of passers-by, such, make it as close as possible to the real world. Simply put, communication is not about persuasion, but about a better understanding of the world . server is used to output your understanding of the world and transmit information for the purpose. However, anyone's understanding is distorted based on my theory, so we should all be skeptical, but to a different extent. Therefore, it is not logical to try to oppose your own views from the beginning. No one can ensure that your views are better. For example, you may have some experience, if you disagree with your past views, you may be the opposite. Because of information asymmetry and different knowledge structures, it is normal to have different views. The key is to fully express them. During the expression process, both parties (or multiple parties) will integrate better solutions. Maybe you are right. The final solution is very close to the one you proposed, but the mentality is different. This process will definitely benefit more than your strong sales promotion solution. there are both sides of the situation, so the above process must have shortcomings. Right, efficiency. The more time it takes for sufficient communication, the more unacceptable it is. In many cases, we are very confident in ourselves and think that our understanding is closer to the real world (but who can be sure? Come to reality, just to achieve the goal ), therefore, to improve efficiency, you may wish to adopt a sales promotion perspective. However, this is also skillful. It is easy for people to accept similar points of view. Therefore, to persuade others, they should gradually reverse their points of view, instead of suddenly becoming too many. A better way is to make the other Party feel like they have come up with something new and their views have escalated through guidance.