"IPO" Thinking of process management in manufacturing industry

The process management is a set of management system that the enterprise from the process point of view, pays attention to the process whether increment. From the understanding process, to the establishment process, to the management process, then to the optimization process, the enterprise management personnel should remove the non-increment and the low value process, reduces the staff to make the mistake the opportunity, establishes a set of outstanding process system.

We have more or less experienced or heard of such instances: a customer wants to inquire about the company still has how much money balance, so call a company customer service department, customer service department said: "Sorry, you hit the wrong department, I help you to the accounting department." "Customer service transferred him to the accounting department, accounting department said:" Sorry, I help you to transfer to the warehouse department. The accounting department transferred him to the Warehouse management department, the Warehouse management department said: "Sorry, I can not help, look for personnel to see." , and finally did not solve the problem.

This is a common scene in life, in this process, a block of the department wall stretched the process of time, the elongated process time limit efficiency, performance, a normal speed can be processed by the process of work to spend a lot of time, and prone to error, This is inseparable from many companies that currently do not have cross-departmental process management.

In practice, enterprises are confronted with orders (suppliers) and customers, which are two of the most important factors in the process. How we turn an order to customers, how to meet customer requirements, in this process involves a number of links, multiple departments, multiple positions, they also have their own process standards and requirements in the process.

IPO "mode of thinking is an effective method

From suppliers to customers, generally going through the input, process, output 3 links, combined with "IPO", including suppliers and customers two links, is the most important process management of 5 links, but also the most basic reference model to do the process.

According to the "IPO" mode of thinking, enterprises in the process, to first locate enterprise customers, upstream and downstream, if you want to let customer satisfaction, should be clear what kind of output, in order to these outputs, should have what input, these inputs into the output in the middle to go through what kind of activity link, can lead to output, This is the most important starting point to make the process. Then, the enterprise also has to consider: how to satisfy the customer, how to add value to the whole process, how to remove in this link there is no value-added and low-value parts.

Enterprises in the process of doing business also to analyze the company's value chain, understand the company in the entire industry value chain in what position, the industry's upstream and downstream of what is, and upstream and downstream interface, the company's internal value chain, what is the key business value chain and so on. In the large environment to understand the needs of customers, customer-centric, to seek to reduce process costs, improve performance of the way.

Second, each part of the enterprise process is not a separate activity, but a group of interrelated activities, these interrelated activities involving different positions, different departments of staff should have no boundaries, to stand in different departments of the perspective of thinking.

Furthermore, enterprises must sift out key processes according to different standards and according to the principle of "funnel". At the same time, in the process of doing the process, but also often ask questions, to prevent risks, and strive to make quantifiable measurement of the simplification, specialization, standardization of the process, so as to improve work efficiency, improve customer satisfaction.

(This article is from the network, the original Shi Ying)

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"IPO" Thinking of process management in manufacturing industry