A large number of online shopping complaints, consumers in a weak position

Nanfang Daily News (reporter/Ozhiki) online purchase of consumer complaints volume increased sharply. Reporter yesterday from the China Electronic Commerce Research Center of the latest market data monitoring report learned that last year, "China's e-commerce complaints and Rights protection public Service platform" received a total of 100,000 cases of e-commerce complaints, including online shopping complaints accounted for the overall complaint 52%, group purchase complaints are ranked second. Experts believe that the number of e-commerce complaints is huge, the root cause of e-commerce development is lack of corresponding legal norms of industry regulation, at the same time, consumers because of insufficient evidence, often in a weak, often complaints without door.

According to the introduction, online shopping for online transactions, the two parties do not have actual contact, and because of Internet technology, logistics and other constraints, its own many uncertainties and risks, so in recent years, online shopping in the field of complaints occupy a large proportion of complaints in all consumer areas.

Reporter yesterday learned that China's e-commerce complaints and rights of public service platform to receive complaints mainly in the network shopping, network Group purchase, network trade, mobile E-commerce and other aspects of E-commerce, including network marketing complaints. One of the areas of online shopping for consumer complaints most of the field, accounting for 52%. According to statistics, last year, Taobao, Jingdong Mall, Dangdang and other well-known network to buy enterprises have become complaints hot enterprises. Consumer complaints are mainly, goods to slow, false promotions, after-sales service, and enterprise complaints against users generally low feedback rate.

The number of complaints in the second place is group buying. Reporter yesterday from the country's largest independent group buying navigation website Group 800 learned that the agency's group buying complaints platform received a total of 11812 complaints last year, the group purchase station has resolved 6703 complaints, the resolution is still up to 43.3%. At the same time, in last year's complaint statistics, the total number of group purchase sites involved amounted to 653, of which 13 were complained 5,202 times, accounting for 44% of total complaints. It is reported that including high peer network, the mass Comment Group, Litters Regiment, 58 with the city net buy, tick Group, glutinous rice NET, gather the cost, handle NET, catch group purchase, 24 coupons and so on the website is the hot spot which the consumer complains, but the complaint content mainly is buys the goods not board, the refund question, the Post-sale service, the net buys the fraud

China e-Commerce Research Center online shopping rights expert Yia Jianfang that the reason for the huge number of e-commerce complaints, the root of the lack of e-commerce development of the corresponding legal norms of industry supervision, electric business enterprises for the user's shopping experience not enough attention. And, when the merchant and the consumer disputes, the consumer because of insufficient evidence and other reasons, often in the weak, often complain no door, rights invalid. She suggested that the relevant E-commerce regulations are eager to give consumers an honest and credible online shopping environment.