A survey of the rights awareness: every day is 3.15

"3 15 International Consumer Day" is coming, all kinds of consumer fraud incidents become a hot topic, for the consumption of the increasingly vigorous, how do they deal with the consumer fraud? A few days ago, Renren has conducted a consumer survey of the group, which involved 6,209 students, 2975 boys and 3234 girls, of whom 395 were in Shanghai, 189 men and 206 girls. The survey results show that the awareness of the rights of the right is quite strong, for most of them "every day is 3 15."

Six respondents said they had been consumed by fraud

"I have covet discounts, nets bought a pair of sports shoes, shop claims to guarantee genuine fake a penalty of ten, but after receiving the goods feel is a fake, contact sellers want to return, but the seller insists that is authentic, let me go to counter inspection, in fact, the counter is not to provide testing authenticity service. "The people Chengling told reporters that the final dispute without fruit, can only eat into their own."
According to the survey, 61.5% per cent of respondents said they had suffered from consumer fraud in the past two years.
In the experience of consumer fraud, online shopping fraud accounted for 70%, many people have encountered game equipment trading fraud, false group purchase website, second-hand transactions scam, false network part-time and other online consumption scam, the main consumer fraud under the line of counterfeit cosmetics, part-time fraud, entertainment consumption shrink fraud, substandard food quality.
The survey also found that in the purchase of mobile phones and computers and other digital products were cheated higher, of which mobile phones to 45.3% of the proportion of high digital product consumption fraud at the top, notebook consumer fraud to 38.1% of the proportion followed by the third tablet computer ranked. In addition, mobile hard drives, digital cameras, headphones, music players are also among the most vulnerable to consumer fraud digital products, the recent hit "Self-portrait Artifact" in it.

Avoid being cheated, need to pay attention to consumption notice

Fortunately, 69.2% of the suffering after the consumer fraud will be active rights protection, said not to choose the rights of the 23.1%, and 7.7% of 90 later said unsure whether to choose rights.
To this end, Renren University User Research Center responsible for the proposal, in order to facilitate the encounter consumption fraud rights, after the purchase of goods, invoices and other evidence to prove the source of merchandise purchase must be kept good. And for the identification of fakes, it is recommended that consumers buy, should pay attention to a number of consumer information, the use of ex-post protection methods to solve very difficult. For example, the difference between the fake and genuine cosmetics is vague, and the lack of professional accreditation agencies, identified difficulties.
The reporter found that because of the encounter consumption fraud and recourse to the law, although the cost will be relatively high, but from the legal provisions, the consumer law. Regulation 55th of the Consumer Protection Act of the People's Republic of China, if the operator provides the goods or services with fraudulent acts, it shall increase the compensation for the losses caused by the consumers ' demands, and increase the amount of the compensation to three times times the purchase price of the goods or the cost of receiving the service; the amount of the increase in compensation is less than 500 yuan, Calculated at 500 yuan.