After canceling the business still charge Shing of Heilongjiang railcom

Harbin Daoli District Urban Xiu Jing Sun Qing and recently encountered an annoying thing: railcom in his own stopped the call to show business, but still in charge of his home call display costs, has been 15 months. He and wife many times to find the business hall, staff just faint of a "staff mobility is big, can't be held accountable" did answer. Sun Qing and do not understand, this pen Shing who should "pay". Sun Qing and is a CRC company users, because the family has always felt that caller ID is not useful, so there is no idea of this business. Sun Qinghe said that he and wife on September 30, 2011 in the CRC Edmonton Road Business Hall for cancellation of the call for the application, and fill in the application form, I also signed, and then he returned home to see his home call show really did not, it is taken for granted that the business has been completed. Until the beginning of December 2012, he had just handed in the bill of exchange, impressively found a 2.4 yuan business, so he turned out before the phone bill, a look only found that railcom has been in charge of his home phone display fee. Sun Qing and wife took the bill, found the railcom Edmonton Road Business Hall. Staff told them that this value-added business fee is the call display fee, she can only find out the costs after July 2012, as for Mr. Sun and wife hand in the January bill, staff said, they can not confirm the hands of Mr. Sun's documents TRUE and false, there are problems to go to the backyard to find leadership. Sun Qing and more confused, he said to the staff that he had to stop this business for more than a year, he did not voluntarily request the resumption of business, but I do not come to the business hall for this operation, but the staff said that they are not clear, something can go to find leadership. According to the current provisions of the CRC, the opening of business is required I handle, but in Sun Qing and think that they discontinued the call to display business and did not deal with the business, wife also said not to do. Sun Qinghe said, because now the payment is done online, there is no bill details, so I do not know that they have been overcharged for more than a year of calls to show the cost. When he found only a few bills only to find that the original January 2012 railcom is still charging his home phone display fees. Sun Qing and thinks, is the CRC company deceived him, deprived of his right to know, hurt his interests. Sun Qinghe said that the family a few days ago to call the Tietong 10050 Service hotline. Service hotline staff said that the plane found no caller ID fee, but when asked what the cost of this 2.4 yuan, the hotline staff said not to know, this need to go to the business Hall to ask. According to Sun Qing and introduction, CRC staff Ms. Guo in the morning of December 20, 2012 and he made contact, the telephone in Ms. Guo said the company has been found to have indeed received his 15-month call display fee, and Mr. Sun said only this 15 months more than 30 yuan of the cost of supply him, But is to pay less his home 4-month fixed-line foundation fee in the form of compensation, as Mr. Sun questioned why the business of the report stoppedThe company system is not generated and still charging the problem, the staff did not answer directly, but stressed that the original business staff may not be in the company, can not be held accountable. Now, Sun Qing and express themselves to the CRC Business Hall staff service attitude is particularly dissatisfied, at the same time that the CRC solution is too simple, did not take into account the interests of consumers and power, but high above the consumer, he also for his own encounter to beg for reasonable argument. According to Consumer's reflection, this reporter on December 18, 2012 two o'clock in the afternoon more to China railcom company Heilongjiang branch to interview, but the staff said all leaders are not units, can not be interviewed, he can only to interview the issue to the relevant departments. However, as of the press, there was no CRC staff and reporters contacted to receive an interview. On the above issues, Harbin City Trade and Industry Bureau director of consumer Rights and interests Wang Yaokun said: "In recent years, the mass of telecommunications industry complaints are very large, so that there have been many business departments and communications management departments to negotiate also can not be resolved, only through legal means to protect rights." Wang Yaokun also said that the industry and Commerce Department will pay attention to solve the situation in time, will take the fundamental interests of consumers as the starting point, in the principle of fairness to ensure that the interests of consumers are not violated.