China Telecom launches customer service app Wang Tong

Wen/Sohu It reporter Mao this morning, China Telecom Group customer service Operation Support Center was established in Shanghai, but also released a mobile Internet Customer Services Portal Products-"Tianyi Customer support" mobile phone client test business version. Wang, chairman of China Telecom, went to Shanghai to unveil Tong. From this, we can see that mobile customer service (APP) in the future transformation of services in China Telecom component. Citing China Telecom, the launch of the "Sky Wing customer Service" Mobile client is committed to the service problem solved on the phone screen. According to China Telecom Group Customer service department deputy general Manager Zhiyong introduced, this customer service app has five characteristics: 1, realizes the service channel entrance gathers. The client unifies the telecommunication all Internet service channel's entrance, including the micro-blog clothing, the mailbox customer service, the SMS customer service, the IM customer service, the easy letter customer service and so on, facilitates the user to call anytime and anywhere, 2, the user demand provides one screen display. Clients to provide users with graphical flow, voice, SMS and other packages used, as well as telephone calls and integration inquiries, users can directly on the client to complete the recharge payment, flow purchase and integral Exchange, 3, provide personalized intelligent counseling. Provide three original column content service: "My cell phone" to one case way to provide Tianyi mobile phone use of the guide to facilitate users to obtain relevant information in a timely manner; "Player raiders" to community forms, the convergence of users to play the introduction, user-friendly user timely communication and sharing; "Application Coaching", Present commonly used mobile phone client application video and graphics and text use tutorials to facilitate the user intuitive learning. 4, the realization of service awareness innovation. The client will change the traditional "SMS Customer Service" code send mode into a more convenient visual menu and "Waterfall Flow" mode of dialogue. One of the international roaming applications more equipped with automatic detection, graphical guidance and the ability to open a key, user-friendly inquiries and processing international roaming business. 5, the ability of human-computer interaction. Clients use advanced Intelligent speech recognition and broadcast technology to achieve human-computer interaction, using positioning technology to achieve accurate service network inquiries, so that users can easily and accurately query access to phone calls, traffic, outlets and other information. Standing in the communications industry, this is a very interesting transformation. However, if you look at the whole mobile internet perspective, you will have some questions and worries. Today, App wars are raging. Support has Alipay, Tenpay, travel has called the car to shake, quick taxi; Watch the news there are four portal apps and so on ... China Telecom launched customer service app Mobile services, if there is no other derivative business, light from the service point of view, and the Chinese Unicom micro-letter customer service is similar. The aim is to reduce the pressure of artificial seating, unicom into 10010+ micro-letter, telecommunications into app+10000, mobile into micro Bo +10086 and so on. With the advent of mobile internet, where users, services to where it is the general trend. However, today's mobile internet "import war" has a disadvantage, that is, the user's mobile phone pre-installed in the app will be one more. And now many users are not accustomed to a particular business for a specific landing app. For example, pay straight.After the transfer from Alipay, ask for a direct call to the landline. To change user habits, you still need a process.