Consumer: Mobile phone "software Failure" is also a quality problem

Smartphone frequency software problem is a headache, the consumer association pointed out that the business is not a "quality" problem is not tenable Yu to buy a smartphone is to enjoy the mobile phone technology convenient, but the citizen Wang for their smartphone after the after-sale problem headaches. She told reporters that she was at a mall in Nanjing at the end of last year, bought a smartphone, and most attracted her is that the mobile phone installed in the software, you can download the latest songs directly through the wireless network, in the use of half a month later found that their mobile phone in the song, often will automatically jump to the next track, Sometimes a song can only last for a few seconds without the following.　　So, Ms. Wang will be mobile phone to repair shop, a few days after the cell phone relapse, 2 months or so to send repair, can take back not long, old habits again committed ... Public complaints: Smart phone software frequently trouble back and forth, let Ms Wang some tired, and more let her difficult to accept is, every time maintenance, each other refused to fill in the maintenance records, the reason is that this is not the quality of mobile phones, but only this software may have problems.　　As a maintenance business, they can only give mobile phone software upgrades, the other side also clear, mobile software problems are not "three packs" of the list. Coincidentally, the citizen Xu also encountered a similar confusion, he said, his mobile phone in three packs period, there have been two times the phenomenon of the crash, now is the third time.　　In order to safeguard rights, he specializes in consulting the business staff, "three packs" in the provisions, if there are two quality problems, is to allow consumers to replace the new machine. But when he found the merchant, and asked to replace the new machine, the factory said that his mobile phone is not a quality problem, just take the phone to upgrade it can be. So, the manufacturers take back the phone, fiddling with it, said it was upgraded well, should not have a problem.　　Xu said that his mobile phone will soon be "three packs", he would like to know, the software old fault, is really not a quality problem? Business justification: Mobile software failure is not the quality of the reporter yesterday came to Nanjing's Danfeng Street, in the electronic street of a brand mobile phone repair shop, the reporter asked about the software caused by the lack of cell phone function, whether it counts as quality problems, the maintenance shop's head to reporters that according to their provisions, usually, the general smartphone,　　Is the need to regularly download patches to update, this is not a quality problem, mobile phone software upgrades are the same reason. A reporter received a data show that the state-related departments have random 30 manufacturers of 30 mobile phones, detection of different degrees of software quality problems a total of 80.　　Professionals who have been categorized and found that mobile phone software errors will mainly lead to the following situations: Mobile phone crash, restart the phenomenon is very serious, error rate of 27%, and communication-related functions (such as call function, information functions, etc.) errors, accounting for about 52%; The proportion of data functional errors is about 19%. In this respect, the expert analysis, mobile phone software error causes more complex, some manufacturers lack of technical capacity, the production of mobile phones or all the use of design company's sideCase, the software discovers the problem or needs to improve the function, the response speed is slow, causes the software quality to be difficult to guarantee, the handset matching software connection disadvantage is also one of the reasons; In interviews with consumers surveyed, consumers generally believe that software is part of the mobile phone, should be included in the scope of mobile phone repair, and some businesses use the "software upgrade" excuse to cover up other failures, damaging consumer rights.　　Another consumer believes that the purchase of mobile phones at the same time is the purchase of related after-sales service, only businesses to ensure the timely upgrading of mobile phone software to fully buy the function of the mobile phone to reflect, the normal after-sales service should belong to the "three packs" range, is a business obligation should not be charged. Consumer response: Impact on the use of mobile phones even if the quality of defects "smart phone has become the main complaint."　　"According to a data from the Nanjing Consumer Association, the consumer disputes over mobile software failures have increased by 30% per cent year-on-year, with nearly 80% of businesses shirking their responsibilities because they are not quality issues.　　At the end of last year, the City Association of Consumer Complaints issued by the statistical table, the reporter saw, the handset quality question ranked at the top of each commodity, the maintenance focal point problem concentrates in freezes, the black screen, the automatic shutdown, the call hears the voice and so on the question, but in addition to the handset hardware quality question, the software question class complaint at least accounts for the handset complaint total 10% above Provincial Association of workers, although the current majority of mobile phone "three packs" provisions, there is no clear indication of "software upgrades belong to the scope of maintenance", but the mobile phone vendors in the sale of the various functions of the promise often need supporting software can be realized, so manufacturers have to fulfill the obligations of the sale, To ensure that consumers can use the functions of the mobile phone normally. The so-called software update does not calculate maintenance and other businesses, are not tenable.　　Therefore, the software caused by troubleshooting in addition to the performance failure is unfounded, consumers encounter similar prevarication business, you can call 12315 directly to the Industry and Commerce Department complaints. Intern Huang Peshi newspaper reporter Yu