Ctrip response to ticket charges rumors: preferential packages to follow the package product rules

Recently, a media report "Consumers in Ctrip refund a ticket deduction fee 80%", Ctrip said in response to this, consumers buy the Department of "travel package" products, the product is different from the ordinary individual purchase of air tickets products, but a preferential package, you need to follow the package product as a whole to unsubscribe and change the rules.

According to a consumer said, through Ctrip ordered the "travel package", "morning flights, heavy fog high-speed road closures can not be changed to the airport to sign, customer service said the change is 70%, I pay to feel too high, call the airlines to change the fee only need 10% fees and fare difference." The difference between the two is more than 500 yuan, think impassability. ”

In fact, Ctrip's "travel package" product is a combination of airline tickets and other preferential travel products, usually cheaper than the ordinary ticket products purchased by consumers. Ctrip said, select the "Travel package", related to unsubscribe and change the rules to the actual display of products prevail.

Tourism experts said that the airline will be the ticket trading authority to the ticket agent, the return of the policy by proxy. Meet the passenger refund change sign, earn the handling fee is "second profit". It is a grey area to refund the profit of the consumers.

In this respect, the online travel website Service staff said that the travel package operation and rules, in line with the current "industry practice", the booking interface has detailed description. At the same time proposed to buy tickets in the future if the expected return to sign, it is best to buy non-travel packages. (rain)