Customers accuse Cisco of selling products through high pressure and threat methods

Beijing time, June 2 Evening News, recently, customers have complained that they chose Cisco rival products or services, the company was threatened, but Cisco denies it. When the StubHub Senior Robert Caps (Robert Capps), the ticketing and resale site, was responsible for building a new data center, he did not buy Cisco's equipment, but instead chose Cisco's rival products. As a result, Capps estimates, StubHub has saved half of its expenses and purchased more equipment for use in the company's data centres.　　However, Cisco, knowing Capps's decision, immediately called his boss and challenged Capps's ability as a technical director. "Cisco has failed to meet our needs and they don't have the innovation we need in the data center business," Capps said. They are completely selling products through coercion and threats.　　"This highlights the many challenges facing Cisco CEO Chambers John Chambers. Rivals such as Juniper and HP are more competitive in terms of price than Cisco, and their products are simpler and easier to use. Many of the company's information technology managers have resented the performance of Cisco after losing customers.　　John McCool, senior vice president of Cisco, declined to comment, saying only that the company was working to build simpler data center network standards and that its market share remained "relatively stable" in recent years, John Mccourt. Even so, some customers still say Cisco's competitors offer a simpler solution. For example, Interstate Battery System Analysys (hereinafter referred to as "Interstate") information Technology director Ken Vedena (Ken Widner) said,　　In 2008, he chose the service of Juniper Network to help rebuild the company's data center in Dallas, and last year he chose to work with Juniper Networks to develop new software to track sales data. Weidner said: "The Juniper Network has been helping us all the while, taking us to their labs, debugging everything and then letting us use it." It feels like a partner. "According to his estimates, 30% of the interstate used today are sourced from Cisco, and a few years ago it was all from Cisco."　　Weidner said Cisco also called his boss after Interstate decided to purchase the equipment for the Juniper network, accusing him of destroying the interstate infrastructure. Cisco actively listens to customers and builds partnerships with them, Mccourt said. He said: "It is an open mind to listen to the views of customers, Cisco's part of the innovation to achieve." If you look at the data, we actually have the largest number of professional teams in the world to understand the future needs of our customers and create innovative solutions for them in the future.　　"However, some customers still appreciate the quality of Cisco's products," he added. Information management in the United StatesBart Falzarano, Walz Group's chief information security officer, bought a number of switches from Cisco rivals to save money two years ago, which slowed down the company's network and caused many problems, It was then that Farzalano realized that the sales team had made the wrong recommendation to him. Farzalano was extremely frustrated and had to buy Cisco's products again.　　He said that there was no hardware failure in the Walz group network. The market share of Cisco routers and switches is showing a downward trend, according to IDC, a market research firm. Over the past five years, Cisco router market share has dropped from 66% to 55%, and switch market share has fallen 2% to 67%. Cisco's performance has been disappointing to investors for five consecutive quarters, which has also plunged the company's share price. Cisco shares have fallen 19% per cent this year, down 16% per cent throughout 2010. (Yong-Hung)