Design and implementation of large scale call center platform based on cloud computing

Design and implementation of large scale call center platform based on cloud computing

Zhang Fan

The main idea of cloud computing is to standardize access, use anytime, on-demand, easy management, load balance, infrastructure diversity, and from the system kernel layer to the application layer to build trust relationships, establish a corresponding chain of trust, the use of trusted relations to achieve the system self-protection, self-management and self-healing mechanism. In this paper, a feasible system structure design and implementation method of call center cloud platform is proposed, and the methods of optimizing the resource scheduling of call center cloud platform by using virtualization technology are emphatically discussed. At present, the technology has been successfully used in China Telecom Gansu Company outsourcing call center platform.

Keywords: systems engineering; cloud computing; call center; virtualization; service Outsourcing

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