"Don't bother me" Xun net

Absrtact: March 16, this newspaper reported that the Xun network was accused of cheating users, where users with points or coupons to buy things, are considered dealers or roasted seeds and nuts, not shipping. Shortly after the publication of this report, Xun network issued a notice declaring the cancellation of roasted seeds and nuts dealers

March 16, this newspaper reported that the Xun network was accused of cheating users, where users with points or coupons to buy things, are considered dealers or roasted seeds and nuts, not shipped. Shortly after the publication of this report, Xun Network issued a bulletin stating that the cancellation of seeds and nuts dealers and dealers orders are verified. However, there has been Xun identified as a distributor of users deliberately tempted to find, with net silver and goods to the payment method can buy goods, points and coupons are not.

Xun network in the end how to determine the user is a distributor or roasted seeds and nuts business, what is the standard? Reporters repeatedly asked, Xun has not given a clear answer. Moreover, the reporter survey found that consumers of the easy network dissatisfaction is not limited to the integration of shopping problems.

"You use points, we lose money."

"I had a good impression of the easy network, because of a few coupons, in the Xun online buy mobile phone, the coupon used, feel quite cost-effective, and later found that coupons every 24 hours can lead, feel very atmosphere, brought a lot, but also to many friends recommended Xun. Mr. Zhao of Shanghai told the reporter, because bought a lot of things, through comments and other ways got a lot of points. The normal use of the beginning, but when the points saved to more than 7,000 can be deducted more than 700 yuan, when Mr. Zhao is ready to buy a mobile phone, normal after a single, suddenly received customer service calls, was told not to use points, orders canceled.

"Ask customer service Why can't use, customer service said don't know, just can't use, ask when can use, said didn't receive notice." Although the customer service did not inform the detailed reason, but Mr. Zhao does not give up, continued to use points in the Xun online under a few single, all was canceled, at this time customer service told Mr. Zhao he is considered a distributor. "I was surprised, so I want to try not to score without a coupon can be a single, unexpectedly passed the audit." Mr. Zhao also told reporters that a customer service said Xun net selling things in a loss, consumers can not use points or coupons to buy.

Reporters on this matter again contact the communication network related staff, but as of press has not received a reply.

"You can return it anyway, what are you afraid of?"

March 20, Shanghai, Mr. Tang received in the Xun online to buy a price of more than 1600 yuan mobile phone, "because the mobile phone is bulky, and is the goods to pay, so I asked to see whether the appearance of the phone is damaged, courier refused to insist that I signed to open the box." "Mr. Tang told reporters, both sides in a stalemate, did not expect the courier actually left a sentence," even if you refused to, and rode away.

Shocked Mr. Tang helpless call Customer service, customer service told Mr. Tang This is the company's provisions, "although the customer service to me apologized, but the problem is not resolved, I did not get my things, who will dare to buy things in the Xun online?" Said Mr Tang.

Coincidentally, the consumer Miss Chen opened the box inspection request was refused, finally received a quality problem products. "I bought a 4,000-dollar Acer computer on the Xun Internet and found the speakers problematic after receiving the goods." Before receiving the goods I request the inspection, but the courier does not let, also said that ' anyway 15 days can return, what are you afraid of? ' I didn't think there was a problem. Miss Chen told reporters. Because there was no inspection, Miss Chen could only go to the Acer Monitoring station for inspection and report. Although finally got a refund, but due to the Xun network regulations can not be inspected a lot of trouble still let Miss Chen chilling.

No certificate, no warranty card

Compared to the points freeze and can not open the box inspection, consumers in the Xun of the Internet is a protracted war. "October 21, 2011, I purchased computer CPU, motherboard, hard disk and other 10 pieces of goods, a total of more than 2,800 yuan, but in the inspection of the Xun found no certificate and warranty card, which makes me suspicious of the quality of these products." "told the reporter, then asked Xun net to send me proof, but customer service told me can not repair."

Angry at Mr. immediately asked for a refund, but now, six months later, in Mr. Still did not receive a refund, Xun network customer service just said will deal with.

Reporter comments

"Don't bother me" Xun net

In recent times, the reporter repeatedly received complaints from consumers, reflected in the Xun online shopping encounter unpleasant. The first time to receive consumer complaints, the reporter contacted the network, the staff warmly received, immediately help to inquire about the consumer's problem. Also repeatedly invited reporters to visit the network, understand its work flow, but when the reporter is really ready to go, the staff was "not responsible for the media reception" as the basis of the refusal. Now, once again, the consumer complains, the reporter again contact the Easy network, hear is not "sorry, we will immediately deal with" such as remorse, but "you put (complain) mail to me, do not bother me again" a cold words, so, who listened to will be chilling.

Just imagine, if Xun network customer service with such attitude to the consumer, Xun nets, you faster and how, who will come to your gas, consumers online shopping is not to see the emergency, the faster the better, consumers need shopping is not trouble, there are problems in time to resolve. In fact, consumers reflect the problem, or even complaints, in the opinion of journalists, are also hopeful of the Express network, Hope Xun network can face the problem.