Explain the definition of Salesforce

Enterprises, in the business, the definition of a business success is to see the relationship between the long-term maintenance. That's why Salesforce.com pioneered the first integrated, on-demand CRM solution that allows businesses to focus on not just mastering software technology attracting, and more, nurturing and retaining customers. translates complex business processes into a simple solution, and builds on innovative on- demand platforms to support multiple applications.

Marketing Automation

Marketing Automation enables you to plan, execute, manage, and analyze multi-channel marketing campaigns and provide immediate business opportunities or market information to the sales team. Provides marketers with the tools to assess results and adjust campaigns to maximize ROI.

Reporting and analysis

A standard or customized report gives you a sharp, 360-degree insight into the health of your customer relationship and, in turn, your entire organization's business operations. With Salesforce's intuitive interface, anyone in your organization can create new reports that you need.

Secure, scalable online architecture

A standard Web browser allows real-time access anywhere in the world (24 hours x 7 days). Its economic benefits also reflect that your business is built on top of the world's most advanced software Services Architecture (multi-tenancy), with no user limitations and support for hundreds of thousands of users, while security, performance, and reliability go beyond the harshest standards.

Apex API

Integrate Enterprise Edition and existing application systems through standard XML and SOAP interfaces, or integrate with Salesforce TIBCO integration Server.

Offline and alternative mobile CRM

By blackberries, the off-line and wireless capabilities of PDA and offline laptops will improve the productivity of mobile office workers. Employees can easily update data on the road so that the company has the most immediate information at all times.

Advanced tools to support large-scale deployments

Easily control deployments of the most complex size. The Administrator console provides administrators and IT personnel with management tools to deploy and maintain thousands of users, while also enabling them to micromanage the permissions of individual users.

Easy customization

You can customize the Salesforce by using predefined applications on AppExchange, or by creating and implementing custom applications or renaming existing applications, and so on. Whether you have IT experience or not, you can use tools to easily extend Salesforce to achieve CRM transcendence. The Enterprise Edition allows you to create 200 custom Objects (Professional Edition 50) and 25 custom Labels (Professional Edition 10).

Extension possibilities

AppExchange (www.appexchange.com) offers thousands of useful applications that cover all aspects of business and personal management to enhance your CRM investment value.

Service-level agreements

Determine what service level customers enjoy, understand the performance of service level commitments, and better manage quality of service.

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