Harbin buyer received "egg pit machine" New Egg response: Department staff operation Error

A television set referred to as having problems, long-distance "trek" 9000 kilometers, has been sold into Leshan and Harbin. If only two buyers were smarter, the new eggs were sold out successfully.

Is it an employee's faulty operation or a deliberate concealment of product defects? Whatever the new egg explains, it has left a "reputation" among consumers. Daily economic news reporter's sole reduction of the truth of the TV "A Tale of cities", and unannounced investigations into the new Egg China's logistics center in Shanghai, revealing the rapid expansion of the business of the procurement, logistics of the website behind the war.

A plasma TV will be linked to two people in two cities in northeast and southwest China. But this "encounter" is not romantic, but also no one to feel pleasantly surprised. Because this is a problem television, "go-between" is the largest it in the United States, digital products network vendors called the New Egg net in China's drop-new egg china.

Harbin buyer received "Egg pit machine"

January 27, Harbin Shangzhi, Xiazheng finally received his January 11 in new eggs China ordered Panasonic plasma TV. "At the beginning also secretly pleased, but a look at the back of the shell, a recessed pit impressively appear." ”

"The new egg China has been calling me a product ordered in the second-hand sector, but in fact, it is only in the special instructions to open the box, said ' because of photos, customer purchase and so on, only the original seal opened, it is possible to try the machine, but the use of a few times, the goods are very good. There was no mention of a sunken shell, or I would certainly not buy it. Xia Zhengcai to the daily economic news reporter.

Xia Zhengcai saved the TV set in the new egg online quote screenshot, in addition to the "Open box products" above the statement, the new egg nets did not mention the TV's shell sag problem.

"January 11 after the order, has not been out of the library, the phone one after another hit the past, the results are Niniuruhai." "Xiazheng only to provide the house anxious to send" goods inquiry list "shows that the TV set ordered by January 20 before the library.

On the January 27, Xia Zhengcai ordered the TV set at the new Egg net, which started a really long story.

"Open the carton, the television show the True colors, see the screen intact, secretly happy in the heart, suddenly turned over the back, a recessed egg-shaped pits impressively revealed." Xia Zhengcai recalls. What makes him angry is that the external hard paper packaging of the TV is damaged and covered with tape with a new egg mark.

This is clear: the damage on the TV is already existing in the new egg net storehouse, the new egg net carries on the cover-up, prepares to deceive the consumer to muddle through the goal. Xia Zhengcai said that after its rejection of the goods, and repeated coordination by the delivery party home to send back to the new Egg China headquarters in Shanghai.

"Egg Pit Machine" has been to Leshan before

Angry Xia Zhengcai in a home appliance forum posted a record of its dispute with the new eggs, and posted the "Egg Pit machine" photos.

At the beginning of February, Leshan, Sichuan, Liu Yuping online inadvertently saw the post. "Egg pit Machine" after the case of sunken picture quickly made him have a bold guess: "I return the ' Egg Pit machine ', and was sold to the northeast?" Liu Yuping was shocked.

According to Liu Yuping's "Order Details" on the new eggs, he ordered a Panasonic Plasma TV set on November 16, 2009, with a total order of 9896 yuan. Liu Yuping in a subsequent complaint so that his receipt passed: "There is no open box after the signing, Panasonic customer service to open the box when the installation of the TV found on the metal shell of a 10~20 centimeter of sunken trauma." After carefully look at the original packaging, TV manufacturers packaging has 5 centimeters around the rules of the perforation, and the television on the foam protection film intact, the TV casing damage should be in the new eggs before the existence of the ship. ”

"I was a phone call for nearly 50 yuan to negotiate a return with the new egg net." Liu Yuping told reporters that the new eggs at that time is the transport process of goods damaged by two solutions: one is the new egg net let the house urgent to send the consultation compensation consumer 3000 yuan, but not return; the second scheme is to return treatment, by the home emergency will damage the TV set back to the new egg net.

"Take into account the house urgent send 3000 yuan compensation to wait for more than 2 months, need to be compensated by the insurance company to get payment, I finally chose the return treatment scheme." "Liu Yuping said.

In view of the striking similarity of the product issues involved, Liu Yuping and Xiazheng were contacted and exchanged and examined the evidence. The results were finally confirmed. The two people recorded in the inspection of the Panasonic TV model, serial number,

Production date and color information exactly the same, and the outer packaging from Shanghai-Xinzhuang office to Sichuan Province Leshan Express courier signs are also very obvious.

New Egg Response: Department staff error

In this "Tale of Two Cities" of "egg Pit machine", two consumers questioned the new egg China:

First, the logistics process is rough, management confusion, the second is suspected of selling defective goods to deceive consumers, the third is suspected of false propaganda and the product intentionally conceal defects, four are suspected of improper insurance claims.

New Egg China marketing PR manager Lin said in an interview with the Daily economic news reporter that the fact that Liu Yuping ordered the TV to be damaged and returned, "but Lau mentioned that the shell damage is before the shipment of the argument and the reason is first heard, need to be verified." ”

For the two consumers of the above query, Lin explained, "After the return of the Leshan customers, the new eggs in China to notice the damage to the facts, it was deliberately hung out of 7999 yuan low price; in the second-hand area, the auction also shows that the new egg net is not intentionally bad-filled. This happened because the employees of the new egg net mistakenly chose the ' Open box ' when they entered the product category, and did not choose another product category which indicated that the product had damage defects. ”

As for the Liu Yuping question of the insurance compensation, Lin said, after the return of Leshan, home emergency sent with the insurance company to reconcile the compensation scheme is "maintenance compensation." "In view of not affecting the use of the new egg nets do not carry out the shell repair, but by reducing the way to let consumers enjoy 2000 yuan discount." Lin stressed that the new egg China has not received insurance payments.

It is also reported that the new egg China has xiazheng only a full refund and give a value of 300 yuan compensation.

Public data show that the new Egg network is the largest it digital online retailer in the United States, but also the United States customer satisfaction is the first online retailer. New eggs China soon rose, but the problem increased. 2009 to date, "315 Consumer electronic Complaint Network" has been accepted by the new egg network complaints more than 200 cases, most of them and delivery is not timely, shopping is not invoices, after-sales service and so on.