I want to talk to you about the soft environment, religion, culture, and morals.

I've talked a lot about innovation, change, service and so on, and now I want to talk to you about the soft environment--faith, culture and morals.

Faith makes people self-discipline and Thanksgiving

Many colleagues know that I am a religious person--Buddhism. Why there is this belief, this faith brought me what, after understanding these, I believe that we Wei and the conduct of the abundant, and shun Fung future development will have a better understanding.

First I briefly describe my own growth experience. I was 22 years old began to establish Shun Fung, 25-year-old company to take shape, is to earn the first bucket of gold. Some people may say Wei very rare, young blossom, but no brain fever into "tyrants." Actually, when I was 25 years old, I used to be a standard nouveau riche pie. But all this has a background and a reason: Our family moved to Hong Kong from the mainland of China in 1976, when the situation was poor and everything had to start anew. My parents were former university professors in the mainland, but when they went to Hong Kong to be admitted, they had to work as workers and earn a meager income. So I was poor and quite clear about the taste of poverty and discrimination. Later, when I was 25 years old after earning the first bucket of gold, a little supercilious feeling, I wish to tell the world, I Wei no longer from the previous look, I am also rich!

Fortunately, the process did not last long, mainly for three reasons:

First, as the cause of the new level, the individual's vision and heart is different;

Second, I have to thank my wife, she in my complacent time, constantly poured cold water, let me stay sober and calm;

Third, is to find a spiritual support, faith in Buddhism.

Buddhism makes people feel calm and understands that causality can be sobering. The achievements and fortunes of people in this lifetime are related to the blessings accumulated in the last life. No matter how much power you have, wealth, a lot of things you can not control, such as you are a male or female, where the birth, what looks like, the family is rich and so on, you more control is today's good luck, tomorrow success or not ... There are 99% things in life you can't control, only 1% you can handle, that's the attitude of doing things. This attitude has two sides, whether it is to take a positive attitude or a negative attitude, is to accept mindfulness or evil thoughts, it is up to you to decide. If you make the right choice in this area, you will enlarge this point to 100 points and make up for many other deficiencies.

Why do you want to talk about this? Because in the process of enterprise development, I am more and more aware that I am today's so-called success, in fact, in the life of the accumulated things, and in this process, the so-called skill is not capable, just the right time and gathered together a blessing newspaper. Frankly speaking, I do not believe that accidental, why there are accidents, because ignorance will believe accidental, suddenly in the jackpot, do not know why, it will feel is accidental, when all the cause and effect are concentrated together, you go to compare, you will know that this is inevitable. What we have to do now is to use Shun Fung, a good platform, to make a lot of uncertain and seemingly accidental things in the future become inevitable.

Second, the use of culture to attract people, shape people

There are many "FA" stories in Buddhism, and the purpose of these stories is to help the world to know, to read, to do. Although all are some metaphysical truth, but can give people a righteous thought, a positive outlook on life, values, but also through the acceptance of the word and deeds spread, than directly give people to fish, give people money, merit greater. And corporate culture does well, but also has such a function.

Now every year the company has a lot of people in and out. Why do some employees come into the company with a lot of vision and go away for a while? The reason is simple, either being unfairly treated or not meeting his needs (both physical and professional). But there may be a problem: it is that many of the employees who leave the workforce need something other than the company can't give, but the company doesn't know what he wants. It's scary. People stay in the company, can do business culture, can be targeted training, people came two or three months to go, and then to a new person to speak corporate culture, so vicious circle, is no use. This is like we cultivate their own children, when he was two or three years old when you told him to love mom and dad, better to learn, he did not bother you, know to reach out to eat, and then he entered adolescence, he learned to rebel. I have three children, now the eldest brother 55 years old, began to "rebel", second saw eldest brother "rebel" very happy, oneself also eager. It's normal, as we were when we were kids. In this process we must have patience, care about him, inclusive of him, and so he arrived at the age of 88, slowly mature, will know the warmth of the family, and then wait until he married with children, will be more able to experience the greatness of their parents.

Anyone's growth has a process that is the same for corporate employees. First of all, you have to let him stay in the enterprise, and then through the corporate culture, system, training, incentives and other ways and means, so that he truly integrated into the entire team, to find a sense of belonging, to obtain the honor.

At the same time, in this process, we aim at different groups of people, at different times, but also to provide the same things. For example, in the management of people of different ages, we should speak different words. Young man, you tell him too many boring principles, he can not listen to, and sometimes may be counterproductive. Each of us was young, and we thought about what we were like when we were young--what we were thinking, what we wanted, what we hated most ... So we should learn to care, with the young people familiar with the tone, way to and his equal dialogue, do not have to stay high, do not have to dictate, not to have too many orders to blame.

In addition to different age groups, different levels of people need things are not the same-a certain material basis of people and completely to solve the survival of the people, the pursuit of the same, the day-to-day needs and focus is not the same. What kind of way to treat the top of the company, how to treat the colleagues who have just entered the company for a year, and how to treat the service company for more than 10 years. Different levels, different ages, different seniority, and even different genders should have different coping strategies. Here do not take the so-called quo, eyebrows, work must be done fine, method must be systematic science.

Third, we need to be rooted in the inner culture and for the sake of others goodness

Finally, I would like to talk about personal self-cultivation, that is, "Germany" problem.

Today, the Society, economic development, but more impetuous, many people consciously or unconsciously in the pursuit of "Granville" (Cantonese "Granville Water" abbreviation, means to show off, arrogant). But on what basis can go to Granville, Granville Foundation is what, many people do not understand. Some people feel that money has the power to do so, and I think this idea is completely wrong. Wei is not based on money or power, but on the basis of morality. A person can walk high up in the road, and harvest is respected and willing to close (rather than envy hate) eyes, this is called Granville.

Here I want to tell all of our Shun Fung colleagues, to correctly understand the connotation of Granville, about the social "superstition" must be completely broken. Many people like to dazzle the poor in front of the people and show off their power in front of the common people, which in my opinion is a childish manifestation, they have misunderstood the meaning of wealth and power, but also lack of something important.

In the past few years, the newspaper media have been discussing, saying that our compatriots abroad are discriminated against, because now the Chinese people have money, they envy, psychological imbalance. I would like to say that the reasons for this can not be said no, but more afraid of our ignorance and the lack of upbringing or quality of behavior. It is a very sad thing that a man's wealth is not directly proportional to his character or accomplishment.

When we go out and want others to respect us, first of all we must have morals and self-cultivation, and learn to respect others. How do you respect others? First of all, you have to respect the people's environment, not spitting, not littering; second, you have to respect other people's life habits, public places do not loud noise, bus shopping consciously queue; Finally, respect the people's culture, different religious beliefs, different rules and regulations you have to understand, Avoid provoking or offending in everyday activities ... If these you do not care, with their own feelings and habits in a foreign country "do whatever you like", being despised is purely self-inflicted. Now shun Fung overseas outlets more and more, internal staff to travel abroad more and more people, I hope that we do not get stained with this kind of abuse.

About respect I also have a measure of my own, and that is to make the people who serve you be happy with the service. Go to a restaurant for dinner, up to the manager to the waiter, I will take the initiative to greet them, service my waiter, also enjoy the service I eat the work process, because I will be very polite and peaceful to communicate with him, I want to let this waiter because service me and feel very happy, this is called respect. On the contrary, some people come into the restaurant is a pair of arrogant, the waiter whistling drink, attitude is very bad, such people are very difficult to harvest real respect.

And as a service industry practitioner, you want to serve the customer is what kind of person, first of all you have to be what kind of person. This is called DE, this is called Granville, instead of a luxury car to live in a mansion, lavish, daily shark fin mouthwash called Granville. If everyone can think so, then our society is not far from the Datong society.

Wen/Wei