Internet-purchased Swarovski products are unable to obtain warranty service at the physical store

This report (reporter Liu Yuxin) in order to maintain its own price system and suppress the electric dealer's website to sell their own products, Swarovski, due to a few days ago, "non-entity shop to buy products can not enjoy the warranty" of the new rules, attracting consumers to question. Yesterday, Zhongxiaoxie legal advisor Chu Baochang said that under the Consumer Protection Act, consumers have the right to comparative identification and selection when they choose goods or services on their own.

Swarovski (Shanghai) Trading Co., Ltd. has said that Swarovski's Chinese product warranty is only for products that have a product warranty card and a small sales ticket and are purchased at a physical store. This means that Swarovski products purchased online will not be able to obtain warranty services at the physical store.

Previously, including Jingdong mall Taobao Dangdang Amazon 1th Shop Walk Network and other domestic mainstream electric business platform are at the sale of Swarovski related products. Industry analysts said that Swarovski's so-called "fake", the root cause is that the electric dealers violated the traditional brand business interests, disrupting their own price system.

For this confrontation, Jingdong Mall yesterday, said that Jingdong mall sales of "Swarovski" brand products are from legitimate channels, complete merchandise procedures and with formal commercial invoices, is in line with our legal provisions of the regular merchandise.

Reporters see, as of 7 o'clock last evening, Jingdong Mall on the "Swarovski" merchandise is still in normal sales. "Because Jingdong Mall sales of commodity prices lower than the price of brand manufacturers, we are actively communicating with brand manufacturers." "Jingdong Mall relevant responsible person said.