Jiangsu Mobile canceled 20 Yuan capping package controversial

He Miao in order to "20 yuan Cap card" problem, Jiangsu Mobile users are carrying out a "challenge" to the state-owned enterprises "activities." The so-called "20-yuan Ceiling card" refers to the Jiangsu Mobile since the end of 2003 to promote mobile Internet business, for users to deal with a 20-yuan capping unlimited flow of mobile phone online package. Due to the huge concessions and mobile companies to promote, from 2003 to 2006 three years in Jiangsu has a large number of users to open this business. "Jiangsu has 12 million mobile users, this card has 800,000, Nanjing has 270,000, this data is obtained from the mobile company," the people involved in the rights told the newspaper reporter. But with the popularity of mobile phones and the upgrading of mobile communications products, hundreds of thousands of of users in Jiangsu suddenly found that the use of the 20-dollar cap card has been from the restrictions of unilateral movement. The effect is that hundreds of thousands of users of the card found that they could not order other packages, nor could they handle the transfer; Secondly, their mobile internet speed was limited, by the end of October, users of the card can not access QQ, Micro bo, micro-mail and other commonly used mobile phone software. Thus, in mid-September, 25 users in Taizhou, Jiangsu, took a joint lawsuit to sue the local mobile company, but the scheduled October 24 court time, due to the inability of the mobile company to attend the scene and other reasons for the indefinite delay, has not yet opened trial. Such rights are soon in Nanjing, Suzhou, Taizhou, Yancheng and other parts of Jiangsu to carry out. October 26, a large number of users in Nanjing Pearl River Road Mobile future outside the gate to protest, to hold comic exhibitions, walking turtles and other ways to satire Jiangsu Mobile to the user's move. November 2, this kind of activist activity again held, and the scale is bigger. In this respect, this reporter repeatedly called Jiangsu Mobile News spokesperson, as of the press, the other party did not receive an interview. Experts believe that while monopoly in the field of communications has now been broken in most businesses, it is still difficult to talk on an equal footing due to the fact that telecommunications providers are mostly state-owned enterprises, coupled with a smattering of consumers ' understanding of the field. The cap was canceled. Jiangsu Mobile Business Notice shows that for the CAP package users implement package and marketing case exclusion strategy. The specific means for the CAP package users can not new order any other package, if you want to order you must unsubscribe from this CAP package, since August 5 to implement. According to the Jiangsu Mobile Notice, the interpretation of this caliber, cap package and other preferential packages mutually exclusive, therefore can not handle. There is also a way to control the site at the end of October, when the user can access the CAP package. During this period, Jiangsu mobile phone, SMS and other ways to give users two kinds of solutions. First, users close this package, you can enjoy 6 consecutive months to give 20 yuan monthly discount, the second is the package to 20 yuan packet 500M flow. Due to various restrictions on mobile internet services, many users have chosen the two options for the Jiangsu Mobile, to unsubscribe from this cap package. "Mobile Call said this card is close, let us change other packages, customer service said not for a certain person, all the top card users have to close, I have a muddled change"," said Ms. Wang, who once capped the card. "According to the agreement, the mobile must be announced 90 days in advance, must obtain the consent of the user, these are not, can be said to be Lianmong with the forced users to abandon the discount package", activists said, they believe that the move is a unilateral breach of contract. Under pressure, Jiangsu Mobile has explained this, its announcement on October 28 in the local mainstream media said that our company launched the early 20 yuan cap package, but because technology can not distinguish between access, so that users over the past few years access, the current technology upgrade has been completed, will limit the user's access to the package, and offers two solutions. Activists say the explanation is nonsense and a large number of technicians have been found to argue it. "According to the agreement, the package is not valid, and their current restrictions are completely contrary to the original agreement." said the person. The Ministry of Information Industry, telecommunications law Drafting expert Advisory Committee members, Beijing University of Telecommunications and economic management professor Shankai that the announcement is reasonable unreasonable, in fact, the announcement of the appropriate inappropriate. "Whether the consumer or the enterprise, to their own appropriate he felt reasonable, the real criterion still depends on the laws and regulations." "he said. Industry monopolies lead to? Shankai that Jiangsu Mobile originally pushed this business is to attract customers, if the contract signed at that time clearly stipulates the rights and obligations of both parties, the agreement has to stop the provision of services, that consumers have nothing to say; if there is no such provision, the cessation of service is likely to be a default, the specific need to ask a lawyer "I doubt it might have been possible at that time, Jiangsu Mobile urgent doings development of users, did not think about the matter, not to the rights and obligations of clear, consumers have not carefully to study, now the passage of time, there are disputes, it should be said that the enterprise is problematic. "Shankai said. In view of the high voice of public opinion, under the arrangement of local authorities, 5 representatives of activists have discussed with Jiangsu Mobile, and the talks recorded that the users ' queries and requests had not been properly answered, and that the movement had only reiterated their interpretation. "Move to think that we are so, if you think I am illegal to sue me, but the prosecution, including the court, the board, the Ministry of Law, the association and other channels we have passed, are no use." Including Nanjing's 12345 Mayor hotline, their explanation is that enterprises have the right to operate independently. Activist activists say. "The thing one is from the legal process, see whether the move violates the law and is resolved through legal proceedings; In addition, the enterprise is an infrastructure area, and directly to the user, managers should be customer satisfaction as the final principle," China Consumer Association director, Zhang Chengyao, vice director of enterprise Management, research Institute of Industrial Economics, China Academy of Social Sciences. "Because this has become a big event, the move should be in the public relations perspective to properly consider, not that I am a state-owned enterprises you can not take me, such an attitude is wrong, easy to cause confrontation." "he said.