Laptop repair, more consumers, more transparency.

This reporter Liu Qingxhen notebook computer Repair difficult problem has been Rome. The latest data show that the current domestic notebook computer sales have reached 13 million units. Consumers buy laptops in the first year of repair up to 8%-10%. But the regular factory maintenance cost expensive, the individual maintenance point quality which all over the market is unable to guarantee has become puzzles the entire profession one big problem.　　Experts call for a growing demand for transparent maintenance rules for the huge laptop market. Factory maintenance price of a 4000-6000 yuan notebook computer, if more than the manufacturer's 1-3-year warranty, or inadvertently man-made damage, such as collision caused the laptop screen rupture or the keyboard soaked in water, manufacturers will not be responsible for the warranty, regardless of screen change or replace the motherboard, is more than 2000-3000 yuan,　　This is something that many consumers may encounter. Reporters in the major websites of the forum to see the consumer of the high price of notebook maintenance complaints is not uncommon.　　The notebook computer is broken, the consumer sends to the Post-sale maintenance point The goal is restores the notebook computer function, the maintenance side generally uses the following two kinds of ways to repair the computer. One is "replacement", the industry also known as "board-level maintenance", regardless of which component on the motherboard is broken, regardless of its own value is how much, the way to change the motherboard to deal with. That is to say, the maintenance standard of the factory after sale point is to replace all parts of the damage.　　This is the main reason for the high price of the manufacturer's maintenance points. There is also a third-party repair shop "chip-level maintenance", that is, for the consumer computer motherboards on the chip replacement processing, may only need to replace one or a few small chips can restore the normal use of the computer function.　　This is the reason why the price of the regular third party repair shop is relatively cheap. Easy repair Notebook Maintenance chain general manager Li said, notebook computer failure is divided into software and hardware failure. Software failure a few users can solve their own, but the hardware problem is more troublesome. "If the user goes to the manufacturer's designated repair point for repairs, repair points can only be replaced, even if it is a motherboard on the insurance burned, but also customers spend thousands of yuan for the motherboard, even if only the LCD screen lamp does not glow, but also to customers spend thousands of yuan for the entire LCD panel, this warranty after the service, customers often can not accept, can only give up. "Notebook computer repair a lot of reporters learned that the laptop after the sale of repair points there are mainly: first, shirk responsibility." Reporter investigation found that in the maintenance of laptops, many maintenance staff will first for a variety of reasons to determine consumer products as "not within the scope of the warranty", or directly identified as man-made damage, and then put forward charges.　　In fact, a lot of force majeure caused by the notebook computer hardware damage is not man-made damage, for example, the voltage instability caused by accessories damage, is within the scope of the warranty, and the actual operation, many businessmen will say that the consumer caused by improper use. A veteran maintenance officer said that many of the maintenance staff "money" motivated byAssessment methods-their performance pay is not based on maintenance volume, but on the maintenance of sales turnover as a standard.　　That being the case, for the maintenance staff, of course, "to kill one" than "hard work" to earn more. Secondly, it is difficult to return. A lot of customers have to change the requirements of the consumer have this experience: even if the machine has a problem, and the repair is not good, in exchange for a very troublesome thing. Many businesses will be packaging, incomplete attachment, product surface scratches and other reasons to refuse to change the product, or request a certain depreciation fee.　　In addition, the old machine took away a long time the new machine is not sent to the phenomenon is also commonplace, many businesses even take refurbished machines for consumers. Third, to the old charge new.　　This is actually a more common means of fraud, specifically: maintenance personnel in the maintenance, the use of old accessories to replace the bad parts, and sometimes the replacement is not even a level of products. Four, set up hidden dangers. Many consumers have had this experience: the computer is not bad, a bad on the bad, the last repair is still under the warranty period, this time will pay, in fact, this is likely to be the hands and feet of maintenance workers. Many maintenance personnel if found that the maintenance of the computer is close to the warranty period, often deliberately put some welding, such as simple work do not so ideal, so after a period of time the point of failure may also relapse, at that time, the consumer's computer will need to pay for maintenance, maintenance personnel not only for their own "artificial manufacturing"　　A business, on the maintenance can also be "man-made" some other problems, to obtain "turnover." The market calls for transparent system according to survey data from Forrester Research, a well-known foreign survey, the number of PCs in the world has reached 1 billion units in 27 years, but the next 1 billion will take only 5 years, with the majority of new computer users coming from Brazil, India, Russia and China.　　Among them, China's market is the highest in the year, more than 27% a year. But the notebook computer belongs to the electronic product, the use time is long, certainly will appear such such fault, The notebook computer itself also has many consumable items, like notebook battery, notebook optical drive, to the LCD board power supply high-pressure package, luminous lamp, etc., have certain service life.　　From the current level of consumption in China, it is far from the use of bad to throw the extent. If you can't throw it, you can only fix it.　　But in the face of the confusion of the notebook repair market, how users can be the eye knowledge of gold, choose to suit their own computer repair shop, become a user in front of a new problem. According to the reporter understand, at present some laptop computer after-sale repair Point has begun to take shape.　　such as Yishu has more than 23 provinces in the country more than 120 cities to set up more than 150 stores, 8 years, the cumulative number of consumers to repair more than 500,000 notebook computers. Li said that the next two years to achieve more than 320 national chain stores, the central city of direct management stores more than 16, will be in Beijing, Shanghai to establish two repair plants, to achieve mega-city fault MachineDoor-to-door pick-up, unified maintenance, and to achieve the relevant notebook accessories of the size of procurement and some peripheral products, independent branding, and gradually achieve the national 400 business unified dispatch, maintenance charges unified standards, the unified management of customer resources. "If in a disorderly industry to survive, development, and can be favored by consumers, excellent technology and transparent service system is essential." Li stressed.