Most consumers think the shopping rules are "overlord clause"

Abstract: In the current online shopping, consumers will correctly maintain their rights and interests, in the event of commodity problems, whether and in the tangible market to buy goods as timely as the return of goods. Yesterday, the Beijing Association of Consumers published online shopping survey results show

In the current online shopping, consumers will correctly maintain their rights and interests, in the event of commodity problems, whether and in the tangible market to buy goods as timely as the return of goods. Yesterday, the Beijing Association of Consumers published online shopping questionnaire survey results show that in the network to purchase key receiving links, seven customers choose not to open the box inspection, encountered a product of dissatisfaction 68% consumers choose to "eat a few losses."

Beijing Consumer Association said that the network of commodity operators and increasingly fierce competition, some operators have dared to infringe on the legitimate rights and interests of network consumers, disrupting the network shopping market order, one of the important reasons is the network consumers awareness of the rights of protection weak.

Online shopping dissatisfied with nearly 70% consumers choose to "suffer"

The survey of 2,295 consumers in the net, when asked "you will sign the delivery before the box inspection", 1696 consumers Choose "No", accounting for up to 73.9%. That most consumers do not have enough understanding of the importance of open box inspection, if the consumer after the receipt of goods, found that there are man-made damage and other issues, consumers are very difficult to clear their own relationship, easy and operators, express companies to generate consumer disputes.

"If you buy an unsatisfactory product or service from the Internet, what would you do" when 1553 consumers choose to "eat a few losses," accounted for more than 67.67%;387 consumers choose "to the Consumer association complaints", only 15 consumers choose "to court prosecution", accounting for 0.65%. This survey results on the one hand, the majority of network consumer rights awareness is weak, encountered tort problems to consider themselves unlucky, eat a few losses; On the other hand, it also shows that the current network consumption rights protection also exists in different places, consumers do not want to spend too much time and energy on rights.

Most consumers think the shopping rules are "overlord clause"

The survey also presents some other problems in the network shopping, including the lack of information about the operator's need to express, online publicity and the purchase of the material does not match, the use of unfair format provisions set the threshold for return, "7th no reason to return" implementation is not satisfactory.

80.57% of consumers believe that the site to make the implementation of the rules of the purchase of unfair format provisions, is the "7th no reason to return" set the threshold. The survey found that some of the electrical business enterprises only in the terms of the sale of "7th no reason to return" goods, the scope of the product, there is no annotation throughout the shopping process, there is no "one-to-one" confirmation link. When consumers give no reason to return, these electrical business enterprises often in the terms of the sale is not a return scope for the reasons, refused to return for consumers.

"Goods intact" becomes the main issue of the return dispute

Data also shows that the most likely to cause "7th no reason to return" the dispute of the option, "the goods are intact and do not affect the two sales of the determination" and "unfavorable return commodity range" accounted for 41.09%, 35.99% respectively. This shows that the current easy to cause "7th no reason to return" controversy, mainly "goods intact", "does not affect two sales" and "not suitable for return goods range" and so on.

Beijing Association said that the investigation will continue to pay attention to these problems and the development of the industry, and will continue to some of the electric business enterprises to carry out online shopping experience survey.