Notebook Touch pad whole burst, after the after-sale response is different

Why does the laptop battery suddenly swell? Is there a danger of explosion? Apple has a different explanation for this. Apple's official telephone service said that because Mr. Lin has not used a computer for a while, "the battery may be inflated for a long time". The Apple Store Maintenance manager said that the battery life of only one year, the cause of the explosion remains to be tested, "may be a liquid, or other reasons, is unlikely to be a long time without the charge of the burst." ”

Consumers]

Notebook Touch pad Whole burst

Mr. Lin introduced that last December 27, my son used Apple MacBook laptop to do his homework, "after my son used the computer, my wife suddenly saw a computer touchpad appeared several small cracks, just started to think that my son smashed, but the son firmly denied, my wife and I was very puzzled." ”

The next morning, more unexpected things happened: Mr. Lin's Apple MacBook notebook computer's touchpad whole burst. "The cracks in the touchpad are not only getting bigger, but also somehow blowing up a piece, and the computer's back cover plate is bulging, feeling something inside the computer is expanding." ”

In order to find out why, Mr. Lin took the back cover of his notebook apart, but he was stunned by the sight, "I saw the whole battery plate of the computer expanding, and as I took it apart, the battery continued to burst, as if it would explode at any moment." Mr. Lin saw that the computer lithium battery was already cracked around the metal package, exposing plastic (8585, 200.00, 2.39%) packaging materials.

For security reasons, Mr. Lin found a few plastic bags, packed the computer in an old briefcase and put it on the balcony.

[Apple says]

Myth 1: Burst off because the battery is not used for a long time

Mr. Lin then called Apple's official service hotline to inquire about the causes of battery expansion and how to handle it.

"Customer service asked the serial number of the computer, first said that my computer has been under warranty." Mr. Lin introduced, the accident of this Apple MacBook notebook computer, is 2011 in Hong Kong Apple Store purchased, the national UNPROFOR, has no maintenance record, "I know the computer has been insured, but the sudden explosion of battery burst, and there is the possibility of exploding at any time, at least give me an explanation." ”

Mr. Lin told reporters, the accident of the computer is specifically for children to learn to use, recently idle for a period of time, "there are two of Apple computers, I also use the Apple phone, but also a fan of Apple." Why does the computer's battery burst suddenly, will it continue to explode? In case the child is hurt, the consequences cannot be thought. ”

Mr. Lin asked why the battery was expanding, and the customer responded that it might have been caused by a prolonged explosion of batteries that had not been used for a long time. To this, Mr. Lin even more puzzled, "Do not all Apple notebooks for a while, the battery will burst?" Customer service is too perfunctory. ”

Argument 2: May be the battery super warranty period

In order to understand the cause of the battery burst, Mr. Lin also made a reservation on the Internet, the Apple flagship store in Huaihai Road repair services.

A few days ago, the reporter saw in the Apple store Mr. Lin accident Apple MacBook notebook computer. In addition to the rechargeable lithium battery burst, the back cover of the notebook computer is also obviously deformed. According to the information on the back of the battery, the burst battery was designed by Apple, Calif., and assembled in China.

"I just want to find out why the lithium battery burst," Mr. Lin told Apple's maintenance technicians. Is it because you haven't used it for a long time? ”

"Because the battery exceeds the warranty period, it is possible to burst and it has happened before," said Apple maintenance technicians looking at the computer and battery. ”

"Are all the lithium batteries of Apple products going to explode after the warranty period?" Is that the Apple product that passed the warranty period cannot be used because the battery is at risk of explosion? Mr. Lin continues to question, and technicians say they need to ask the technical manager to answer it.

Argument 3: May have entered the liquid or other reasons

Later, the maintenance manager of the Apple flagship store in Huaihai Middle Road, after learning about Mr. Lin's notebook computer, the manager said that Mr. Lin's computer battery did exceed the service life, "by the relevant standards, lithium battery life is indeed only a year, but even beyond the service life, the battery should not occur this burst." ”

The manager said, Mr. Lin's Mac-bookpro notebook computer burst the specific reasons for further testing, "may be in the liquid, may be other reasons, the specific still need further testing, 5 working days will give you a reply." "For telephone customer service, the manager said that the telephone customer service did not see the computer in kind, but gave a possibility," but as far as I know, because the long-term not charging may be a small burst. ”

It is understood that prior to the media has reported a number of foreign Mac user battery explosion incident, the problem is mainly from the 17-inch Mac-bookpro, but Apple has not announced any recall plan, nor published the results of any investigation report. Technicians cautioned that charging lithium battery expansion could be potentially dangerous, reminding users not to continue using it.