On the malpractice of e-commerce service from the uninstall of Office software

On the subject, Office software and E-commerce services are virtually diametrically opposed. However, the two represent the service consciousness of the European and American enterprises, one also represents the service state of China's e-commerce. The embodiment is not only the advantages or problems of some enterprises, but the atmosphere of the whole industry and people's quality.


Office software is already the inevitable choice for most office people, but many people do not know that Office software installation is not as simple as uninstall. It can be said that through the normal "software Uninstall" feature, Office has traces of installation left in the registry, so the reinstallation will never succeed. One but the old version of the problem, want to reinstall the new version, for the non-technical users, is really goodbye.


Although there are many ways to delete the registry, modify the DOS command, install the domestic delete software, and so on, to achieve a full office uninstall. However, these methods are often not useful. In fact, Microsoft's official web site has "office security Uninstall" of the Government software, and for 03, 07, 10 and so on are very complete. It can be said that from the moment that people use the software, Microsoft has provided consumers with complete free follow-up services, really eliminate users worry.


In contrast, in China, a lot of electric enterprises are shouting: "The brand to achieve humanized service, personalized service" slogan, to always say truth for the purpose of the author of the country believes that China's e-commerce industry actually has a huge service problem.


One, the user information at any time leak


in fact, the media has reported that the Chinese online shopping users of the home address and other private information, there is a huge leak of the crisis, but does not seem to arouse the attention of society and enough attention. Until January 25, 2013, a departing courier personnel to professional, in full possession of the victim information and detailed address, under the premise of burglary and homicide. Make people to e-commerce network shopping all kinds of information security, produce a trace of vigilance. But unfortunately, the whole network shopping industry's information leaks still have no effect.


It can be said that there is a growing phenomenon. Because of mastering the absolute authenticity and accurate information of the users of the net purchase, various kinds of deception are endless. What's more, in less than 10 minutes after the consumer has just finished shopping, there are crooks who are calling to sell a variety of products. One of the most famous is the "Satellite free on the network card" or "high price of low-cost mobile phone recharge cards." Because the other party can give a detailed account of the consumer's shopping products, delivery address, and then draw the name of the lottery, so many consumers are involuntarily fooled.


Indeed, if the consumer can not be greedy for petty gain or more calm, can avoid not fooled. However, I hope the relevant management units can consider how the consumer's information in a few minutes to leak out? A seller? Or a third-party platform? Or a logistics company? But no matter which link, the huge service loophole minute is threatening the consumer's interest, even is the personal security.


second, users are subject to harassment


with the advent of the smartphone era, it really laid the foundation for the mobile electric business environment. But with the coming, it is not only the convenience of shopping, but also for advertising companies, app push companies, advertisers and so on various companies, providing a good opportunity to sell ads, selling information.


or because of the leakage of shopping information, every day people have to accept endless harassment information and telephone. Selling buildings, selling insurance, selling money, selling collectibles or outright scams can even make people angry about not being able to answer the phone. Because, these advertisements harass the telephone and the message frequency is quite high. On average, there will be 6 to 8 phone calls per 10 strangers.


If said, the information can not be leaked completely and online shopping. So, when people have to receive the information sent by the merchant all the time, then what? Although businessmen can confidently say that we are sending promotional information, discounted information, giving information, is conducive to consumers. But, do any of you have any customers who are willing to receive your message?


mobile phone intelligence, after all, can not realize the full information recognition, so every day, all kinds of garbage information, garbage phone also around people. And as the "God" of consumers, in addition to endure absolutely no other way.


third, product false exaggeration


In order to sell more products in the competitive E-commerce platform, to get more profiteering, many enterprises took a shortcut. Do not rely on advertising, because companies do not willing to spend the cost. Does not depend on the service, because the enterprise does not have the service ability at all. Rely on is "have Phoenix don't say chicken, have camel don't boast". The virtual shopping environment provides the perfect sales hotbed for these businesses. The products of the exquisite pictures, product description of the professional warmth, product prices are low to let people move.


at this time coupled with the majority of consumers or people love to take advantage of the psychological, the sales of these businesses is really downwind. But consumers who have purchased their products have no other choice but to admit their bad luck. As in many articles written by the author, China's network environment is not mature, the process of online shopping rights is absolutely more difficult than the process of new house decoration.


a friend once bought a family treadmill called the "lead Tiger" at the cat shop. The price is only more than 1000 yuan, although it is the family application type and the volume is very small, the function is not complete. However, from the price and various product data, this product is very cost-effective. As a result, the circuit board automatically smokes when the product has just reached the power supply less than 3 minutes.


and find the business theory, "the leader of the Tiger" treadmill staff justly admit that the product quality is a problem. However, do not return nor change. A new circuit board could be sent back, and the new circuit board came home and found that the circuit board that was burned was not a model at all. Imagine this seemingly atmospheric "lead Tiger" brand, is to sell a single count, issued to the product is a defective, when the product will be scrapped to see the lives of consumers well.


As for many friends have asked me, do not have Taobao rights or complaints? I am here to elaborate again, if you are Taobao company, for you: is a must to Taobao to buy things important consumers? or the annual contribution to Taobao hundreds of thousands of or even millions of of the business is important? As for a bad comment, the seller to find dozens of of the Navy brush out praise, it submerged. Therefore, in Taobao's complaint period is short of pitiful. And business gambling is, in this 10 days and a half months of complaints during the product will not be scrapped, over the past few days to ensure that consumers want to cry without tears. With Guo's words: China's son is big, slowly cheat Bai.


    Of course, it is not too extreme to think that China's e-commerce services are a mess. Good business brand services, but also countless. But, after all, we have to admit that there are huge service loopholes in China's e-commerce, but there is no change in the facts. This problem, from an early age to say that only some business is immoral, but "a pot of fish fishy soup" phenomenon has been intensified. If it does not, Chinese consumers will only buy online or some products online shopping, creating a sense of fear. No matter how much the media reports on the electricity market, it is also unable to conceal the existence of market problems!