Refusal to apply for refund, merchant request "friendly negotiation"

Refusal to apply for refund, merchant request "friendly negotiation"

Morning News (reporter Shang Xiaoxiaopo) http://www.aliyun.com/zixun/aggregation/1198.html "> Online shopping apparel encounter quality problems, and the owner negotiated a refund is rejected, the reason is" and the shop has nothing to do. Yesterday, the residents of Miss Li called the hotline to tell their own online shopping experience. "I bought a piece of clothing online at the end of February, and when I received it, I opened the package and found that there were 7 holes in it!" "Ms. Li told the Tianfu Morning Post that she then applied for a refund according to the normal process of the website, but was rejected by the seller, saying" friendly negotiation ". Is your bag complete when you receive it? Is it still in your hands? "In the face of shop customer service so ask, Miss Li is very angry:" After receiving the package is the first demolition, even if the package is intact, but also I ripped away, how could it be? ”

Then, customer service will ask Miss Li upload clothes photos, see those holes, customer service said: "This is obviously scissors cut out of the hole, our warehouse can not make this mistake, and will never send this kind of goods to you!" Miss Li even more puzzled that neither the courier company's problem, nor the seller's question, "Is it my own clothes to cut bad deliberately?" Miss Li had to apply for Taobao customer service intervention.