Report shows US consumer PC satisfaction declines overall

Report shows US consumer PC satisfaction overall decline Sina science and technology news Beijing time of September 17, the latest report of the "American Consumer Satisfaction Index" (hereinafter referred to as "ACSI") shows that the Tablet PC's consumer satisfaction is slightly higher than that of laptops and tablets, but the overall satisfaction of PCs is trending downward. The report, based on a survey of 2,700 consumers, refers to PCs that include desktops, laptops and tablets. With a 100-point score, Tablet PC satisfaction is 81 points, while laptops and desktops are 79 points. The overall satisfaction of PCs, however, was 1.3% lower than last year, with a total score of 79. "ACSI's research shows that consumer expectations are high. Because consumers are eager for faster, more powerful equipment, but also to have new features, so the enterprise brought great pressure. ACSI founder and Chairman Clesse Fornell (Claes Fornell) said in a statement, "the company that has the ability to innovate, and can obtain high customer satisfaction, can win the final." "To the satisfaction of the major companies, Apple topped the list by 87 points, 8% to 12% higher than the Windows device manufacturer." HP ranked second in 80 points, followed by Dell (79 points), Toshiba (78 points) and Acer (77 points). "Although Microsoft has revamped its Windows 8 operating system, it does not seem to have achieved a rebound in sales or a rise in consumer satisfaction," he said. "In addition, Hewlett-Packard, Dell and other smaller PC makers are mostly desktops or notebooks – which are generally less satisfying than tablets," ACSI director David Van Amberg David VanAmburg said in a statement. "Tablets, desktops and notebooks have scored high on functionality, and consumers are very satisfied with the size and appearance of these products," he said. Users also believe that these devices are generally very easy to use and rarely crash. However, the processor speed, operating system, memory, and storage space scored relatively low. The ASCI report was conducted by telephone and e-mail interviews between April 6 and May 22. Respondents ' evaluations were based on the products they had recently purchased. (Si yuan)