"Seven days no reason to return" There are still many dealers "shrink" implementation

20 years later, the first overhaul of the new "Consumer Rights Protection Act" was formally implemented on March 15 this year, online shopping "Seven days no reason to return" is regarded as the biggest bright spot of the new extinction law. But the new law landed nearly three months, the reporter investigation found that there are still a lot of electric dealers "shrink" implementation, a lot of online shopping complaints do not drop the increase, consumers "right to regret" the real landing still need rules refinement.

NET purchase complaint volume does not fall back to rise

March 15 this year, the new "Consumer Rights Protection Act" began to implement, which is the first major overhaul in 20 years. The 25th article stipulates that the operator uses the network, television, telephone, mail order and other means of selling goods, consumers have the right to return from the date of receipt of goods within 7th, and do not need to explain the reasons.

In the booming E-commerce today, online shopping has been deeply integrated into people's daily life. However, due to the particularity of non face-to-face transactions, consumers buy goods and expected differences are inevitable, because the quality of goods, after-sales service and other disputes caused by the complaint over the years is hot. Because of this, "Seven Days without Reason returns" is regarded as the biggest bright spot of the new extinction law, also embodies the wisdom of advancing with the times.

Although the new rules carry many good expectations, but in the next two months of actual operation, many consumers have found that "ideal is full, the reality is very bone." Shanghai citizen Mr. Liu on Taobao to son Net bought a toy gun, the price of more than 200 yuan, who knows the family feel toy gun too dangerous resolutely don't let the unpacking play, but under Mr. Liu had to contact the seller request return. But the seller to "back and forth Express box easily damaged can not be two times sales" for the refusal of Mr. Liu's request, finally had to give up.

The reporter learned from the Shanghai consumer Rights and Interests Protection Committee that this year, March 15, the implementation of the new law has received more than 20,000 complaints, compared with the same period last year, an increase of 22.5%. The biggest increase is the net purchase complaints, more than 6,000, compared with the same period last year 1.2 times times, nearly 40% reflected in the difficult return.

"After the implementation of the new law, on the one hand, some of the electric business enterprises in the implementation of the problem still exist, on the other hand, the consumer awareness of the rights of protection significantly increased, two factors resulting in online purchase complaints volume of the rise. "Tao Eilen, secretary general of Shanghai Consumer Rights Protection Commission.

State Administration of industry and commerce statistics show that the first quarter of this year, the national industrial and commercial system to deal with consumer complaints 244,800, an increase of 20.85%, creating a six-year high in the same period.