Shenzhen Consumer Association announced "Black list" Huawei home domestic mobile phone complaints top

Original title: Shenzhen Consumer Association announced "black list" Huawei high domestic mobile phone brand complaint Top summary: July 30, Shenzhen Consumers Committee (Shenzhen CC) released the "mobile Phone complaint Analysis" report, statistics from the beginning of 2011 to the first half of this year mobile phone complaints. In the number of brand complaints, Apple, Nokia, Samsung occupy the top three, domestic brands, Huawei mobile phone complaints the largest number. At the same time, the Shenzhen Consumer Council said that, because the domestic mobile phone quality professional accreditation agencies relatively few, leading to some of the quality of mobile phone responsibility to determine the existence of a blind area. The consumer and the manufacturer each said the rationale, the dispute unceasingly. It Times reporter Qianlifu "China cool Joint" into a large number of complaints in Shenzhen Consumer Council published figures, Huawei's complaints volume of 172 pieces, ZTE for 161, Lenovo and cool faction for 158, while the rest of the domestic brand complaints are not enough hundreds. These four are also the most powerful domestic handset manufacturers. "Maybe we have a larger base," said one Huawei Mobile terminal person, "in fact, we are on the Shanghai side, the monthly network of various types of mobile phone maintenance in 4000 units, than some other manufacturers are lower." However, from the contact of reporters, users of Huawei's mobile phone complaints. Ms. Li's unit last year took part in a contract package for a certain operator, and could offer to buy a custom machine for Huawei. But the use of time is less than a year, the purchase of the phone's colleagues, nearly 60% of the mobile phone has been reflected in the problem, Ms. Li's mobile phone also appears to be part of the failure of touch screen. Huawei said, "each product before the factory must undergo rigorous testing, including the screen extrusion, drop and temperature test, etc., through the factory." However, he also said that each product has a certain rate of failure, control within the limits of the line. "China Cool Alliance" These four manufacturers and operators to cooperate closely, Shenzhen Consumer Council Complaints Advisory Department of the "it Times" reporter said, "We have Zengyo talked about operators, I hope they strengthen the quality control of the custom machine." "Lack of" referee ", manufacturers and users of the phone out of the fault, but for the cause of the failure, He Fanglai responsibility, manufacturers and users have repeatedly produced opposition. Mr. Zeng reflected that he purchased the Huawei Mate Mobile phone in June, and one months later he was found unable to identify it when he replaced the SIM card. So he will send mate mobile phone to Huawei designated repair point maintenance, but the maintenance staff told him that the reason for the failure is because the mobile phone water, to repair must pay. Mr Zeng believed that his usual caution was that the cell phone could not be flooded. Similar example is not a case, the user Mr. Wang is using Huawei C8812 mobile phone, will be inexplicable shutdown, send repair when the defendant told the mobile phone flooded, to repair must pay 300 yuan. User Zhang on Weibo on the Spit slot, his own use of Huawei mobile phone screen failure, repair is also accused of failure is caused by man-made water. In the view of users, no matter what fault performance, can be blamed on the mobile phone water, and not free maintenance, which makes them very puzzled and resentful. One side said the water, one side said no water, the responsibility in the end how to determine?"We also received a lot of such complaints, more headaches," said Mr. Wei, now the domestic more authoritative mobile phone quality problem Detection agency is the laboratory, but the test cost is higher, "according to our understanding, the cost is about 500-2000 yuan", and the time is some long, The user is not willing to go to the examination even if the phone is out of question. "We have already called and talked to the other side, but there is no specific discussion to reduce the threshold of detection," Mr Wei said.