Shenzhen Telecom Services doubled

According to the statistics of the Municipal council, the 1645 complaints against telecommunications services last year were mainly focused on unreasonable charges, unauthorized opening of business and other cases of expensive business, Mr. Chen recently complained to the Shenzhen Consumer Council, said that he used the communications services enterprise to its mobile phone number opened the group's mailbox business, the use of the business, An additional payment of $98 per month is required.　　Mr. Chen in the case of ineffective communication, I hope that the Consumer Council can intervene in mediation, the need for communications services enterprises to cancel the group mailbox business, compensation for one times the cost, and to ensure that there is no longer the phenomenon of disorderly deduction fee. The City Consumer Council urged the Communication Service enterprise self-examination and first consultation and reconciliation, communication enterprise Feedback said there is indeed opened group mailbox business, but has arranged SP Service Manager follow-up treatment.　　Municipal Consumer Council that the communications enterprises did not verify how the service is opened, there is no consumer "two confirmed" text message evidence, no basis for deduction, infringement of the legitimate rights and interests of consumers, and also the responsibility to the third party that SP service providers, is not in accordance with the law. This report (Reporter Chingong, Yang correspondent Chen) reporter yesterday from the city Consumer committee learned that last year, the Communications Service category of complaints against the ranking runner-up, increased by 210.96%, of which complaints 266 cases, compared to 286%.　　Communications complaints are not only a consumer's heart, but also a heart of the CC, since 2004, such complaints in addition to a fall in 2007, has been an upward trend over the years.　　The Municipal Consumer Council yesterday reiterated its appeal to the relevant departments and units to make the system of telecommunication value-added services be strictly regulated by law.　　Data: Complaint volume is second only to internet complaints according to the Shenzhen Municipal Consumer Council Statistics, 2010, 1645 complaints of communications services, compared to the previous year's growth of 210.96%, accounting for 12263 of the total number of complaints 13.41%, communication service complaints after the Internet. The problems that consumers reflect are mainly focused on unreasonable charges, opening the business without authorization, not changing the package in time and not clarifying the preferential rules.　　Among them, the complaints about the charges 266 cases, compared with the same period last year as high as 286%, the content of the complaints mainly manifested in the forced deduction fee, the cost of the billing system, the failure to provide services is still deducted fees.　　In addition, during the 2011 Chinese New Year, the municipal council of Consumer complaints received data show that the number of communications service complaints accounted for the first, consumers reflect the first issue is: "Some value-added services of the deduction fee unreasonable, uninformed."　　Controversy: Communications enterprises are not "outsiders" in these complaints, the Communications service enterprises suspected without user permission, unilaterally according to SP service provider (information provider) provided by the "basis", in the user does not know, without authorization from the user's call fee account to deduct value-added service costs. "In the dispute processing, the Communications service enterprises in most cases put themselves in the position of ' outsider ', still mistakenly think that they provide just like highway communication channels, consumers to order what services and communications enterprises, the responsibility to the SP service provider, indifferent armchair.　　"The Municipal Consumer Council related responsible person said.　　Communications dealers suspected of fraud may require a refund of a municipal council of the Law of the Consumer Council, the relevant responsible person told reporters, involved in Third-party services "on behalf of the deduction agreement" is not a communications service enterprises "sword", the disorderly deduction of acts suspected of infringement, and even suspected of fraud. In consumer complaints, consumers do not have the meaning and meaning of customized value-added services, without knowledge, but "be served", in accordance with the provisions of the contract law, in the consumer and telecommunications Services enterprises and SP service providers do not establish any form of trading contracts.　　Therefore, not only the deduction of fees and charges are invalid, and the telecommunications Services enterprises and SP service providers suspected infringement of consumer rights, consumers can ask the operator "back one loss." The communication enterprise should carry out "two times confirmation" the Communication Service enterprise after receiving the information that the consumer that the SP service provider has ordered a value-added service, must be again sent by the Communication Service Enterprise to the consumer to confirm the custom the value-added service information, by the consumer to the custom behavior "two times confirmation".