Sports shoes under the single half a month still not received goods, Spring Festival shopping is very annoying

Recently, the residents of Mr. Liu landed Jingdong Mall found, their own half a month ago the next single New Year shoes before the two gifted shipments, telephone consultation customer service said, due to the shortage of the delay. "When the order of the customer service said that the goods, I have paid." Like this online shopping embarrassment, the Spring Festival period is not uncommon.

Sneakers, half a month, not yet received.

"The New Year's shoes I took on the internet on January 24 are not here yet, it's been more than half a month." "A few days ago, the residents of Mr. Liu lamented that the seller's immediate delivery was not fulfilled."

January 24, Mr. Liu saw a pair of a brand on the Beijing-East network of more than 400 yuan leisure sports shoes, the brand's customer service personnel's answer is the goods, and promised to arrange delivery within 72 hours, Mr. Liu calculated for up to 4 days can be delivered. He immediately purchase and payment, but when he January 29 inquiries found still no delivery, immediately consulting customer service, customer service reply to the product out of stock.

In this way, Mr. Liu did not wear new shoes this spring festival. Until February 10, Mr. Liu still did not receive the goods, many complaints, not only delayed the time also wasted a lot of telephone charges.

Mr. Liu said: "The Spring Festival for the Chinese people is the most important festival, shop, express leave can be fully understood, but has promised to ship but failed to do, is suspected of fraud?" Business is the most important credit, shop operators should also be trustworthy. ”

"Do not close" shop only orders do not ship

There is a public reflection, the first day of the morning, he in a so-called "do not close" Taobao shop to buy a down jacket and a plaid coat. But until the end of the holiday, have been working for several days, they still did not receive two "Spring gifts." The seller is sorry to inform that the logistics is not entertained, he has no way.

It is understood that most stores will clearly inform the Spring festival during the delivery time. For example, the reporter himself January 31 in a shop under a single cashmere sweater, see store clear announcement, February 5 before only accept orders not scheduled shipments. Because during the spring Festival, a lot of logistics companies do not accept shipments, so in particular launched the Spring Festival self-help purchase activities, given a special discount to compensate buyers during the holiday will not get the goods regret. Some shops selling pet food in order to avoid the buyer pet Duanliang, had to cut the freight to change EMS Express.

It's not there.

"The thing has not received, how to make money automatically." "As part of the Express company during the Spring Festival, many buyers found that before the Spring Festival shopping, costumes, and still confiscated, even more annoying, because the money paid to the third party platform, and the platform will be after the seller shipped the number of days after the money automatically deducted to the seller, resulting in" goods have not arrived, pay " Consumer disputes.

Because some shopping sites will use a Third-party platform, if the buyer in the seller after the delivery of the number of days, no receipt confirmation, the platform will be the transaction timeout for the reason, the money will automatically call the seller. According to the previous Taobao data, during the festival, because consumers do not receive goods, Money automatically hit the seller's rights to the number of defenders to increase significantly.