The development trend of website customer service system

The era of network marketing has come, compared to traditional marketing, is another branch of marketing, and this branch will be explosive speed forward, as large enterprises have an international vision, basically realize the network marketing across, and China is a 23 million small and medium-sized economic power, Only about 3 million small and medium-sized enterprises in the implementation of network marketing, China's large population, the number of Internet users up to December 2009 has reached 223 million, the world's first, the internet market in China will greatly promote the rapid development of the entire Internet industry.

Network Marketing has low cost, spread fast, a wide range, no time space constraints, and so on, this is the advantages of the Internet, but many of China's small and medium-sized enterprises to network marketing attention, even know its importance is still at a loss, after all, the internet in the last century of the 90 to come to China, in China's development history For them is still a new thing, some enterprises see others built a website, also follow to do a website, peremptory also entered the ranks of network marketing, but did not go to promote publicity, and then sank into the vast information of the ocean, no one knows.

There are many companies spend a lot of money to do a variety of forms of network advertising, but the effect is not ideal, customers came to your sales platform why so difficult to make a single? Let's make a simple analysis, China's Internet development has undergone four stages of development, the first phase, 1994 to 2000, Cognitive stage, many people just heard of this thing, just a little understanding, in a skeptical state of mind. The second stage, the Depression period, from 2000 to 2003, due to the development of the internet too self-confident, too hasty, enterprises put a huge amount of advertising costs, but not very good harvest, with the dotcom bubble burst, many internet companies have closed down, enterprises more skeptical of the effect of network marketing, Start to think about the deeper things in the network, network marketing in the trough. The third stage, from 2003 to 2008, China's high-speed Internet development period, the world's overall economic development to the Internet industry has created a very good environment for the development, while the third party payment and other Internet credit security mechanisms to establish, to network marketing has brought unprecedented opportunities for development, the fourth phase: 2009 to date , is the initial development period of mobile Internet.

This shows that the development of E-commerce is the credit system of sound and constantly improve the process, so the customer came to your sales platform, but not with you to sign, may be your website no network customer service staff and customers get in touch, the site is equivalent to a network of shops, shops there is no salesman, more guests will flow away, Another reason is because the network of the virtual platform of credit recognition problem, in response to this historical problem, GG online video site customer service system came into being, this video site customer service system to make up for the network marketing platform without network business personnel and trust problems, it's the function of live online customer service video exchange, Enterprise products, customer routing statistics, voice communication, messages and other features.

The development of the website customer service system will certainly be transformed by the Voice customer service system to the video website customer service system, this will be the future website customer service system development trend, let us wait and see.