The pain of delivery and installation of home appliances

Online to buy air-conditioning than the same type of entity store savings of 50 yuan, but the installation was more than 80 yuan remote service charge, or less than 2000 of the smoke machine gas stoves, but spent more than 300 yuan installation costs ... Many consumers found that the first net to buy household appliances to save dozens of less than 100 yuan secretly happy, but the expensive installation service fee blow knocked Dizzy, disjointed pre-sale after sale, so that the consumer of the net to buy home appliances very hurt!

Low price construction of home electric Network pin trap

In recent years, more and more consumers began to become accustomed to the online consumer, Consumer-to-consumer Mall shopping, from clothing shoes and hats to jewelry watches, the rapid growth of sales of electric dealers so that home appliances giants can not help but temptation to join. Review 2012 years, Tan Bao Tian Cat Electrical Mall of the whole year the transaction amount will be more than 50 billion yuan, which is not Su ning easy to buy this itself in the home appliance sales advantage of the sales platform.

In the Entity shop experience, and then in the shop to purchase a single way to be more and more like budget-minded consumers, the same model of products in the online purchase can be cheaper than in the real shop hundreds of yuan, especially large appliances on the difference reflected especially obvious. Huge spreads make consumers hard to refuse at the same time, there are a lot of consumers will be suspicious of everyone to install the problem, but shop usually in the eye-catching location tips online shopping will also enjoy free door-to-door installation services to reassure consumers.

Shop will usually be in eye-catching position prompt consumer This product also enjoys the factory to install the service

Low price plus worry-free after-sale installation commitment, how many consumers can also refuse to buy the temptation of online appliances? Many times we find that the phrase "consumer is God" requires the addition of the definition of "payment of money", and the net buys the consumer to bring the happy mood many times also only is limited to receive the goods and installs before, the net buys the electrical appliances high-speed development at the same time, its complaint also in the steady ascent, the home appliance is expected to become the user net buys the complaint the hardest hit.

Until the flowers are all thanks

Air conditioner, water heater, gas stove, range hood ... Most consumers tend to buy when they need to be installed, after all, these big appliances require consumers to maneuver a large chunk of the home before they are installed. But many consumers find that the net purchase of household appliances are often less than second-class or not, the delivery date changed again. Saying that no rice, but many times consumers have to face to eat without pot available embarrassment. The consumer October 2, 2012 in Suning purchase of the owner of the cigarette machine package until October 9 only news said from the manufacturers, continuous tracking but found no goods ... Playing the consumer as a monkey?

Delivery procrastination, not only the consumer's time, but also the trust of consumers

Originally in Taobao to buy clothes and shoes bag because it is by Shun Fung, Yun Tatsu, Shentong, such as Third-party logistics company delivery, delivery efficiency is very normal situation, but to suning easy to buy, Jingdong mall, etc. have their own logistics channels of the shopping mall, found that the same problem a lot of logistics. Delay delivery time to forget, delivery staff attitude is bad, do not allow open box inspection, home appliances products do not send upstairs ... A lot of delivery problems are also reflected in the logistics channel of the Business Mall, the expansion of too fast, consumer market growth too quickly let the business mall some overwhelmed.

Suning easy to buy, Jingdong Mall and other free logistics channels of the business also in the delivery of the same face many complaints

Sharpening Installation Master

Free installation, free door-to-door and other free words are always bright eye-catching grasp of consumer eyeballs, but consumers finally get products always hear "We are only responsible for delivery, installation please contact the manufacturer" such words. Over time, consumers began to understand the "word game" rules, shop only responsible for selling, after the installation of users themselves contact. But think of the purchase of goods has saved dozens of hundred yuan, lay down the phone to contact the manufacturer's customer service should not be very much, but those so-called 400 free phone is not good to play.

In the traditional store to buy large appliances, some products in the door-to-door package installation. And online shopping malls generally rely on the manufacturer's aftermarket departments to install, is the installation of their own contact manufacturers? or by the Network shopping mall is responsible for arranging? Consumers finally understand the installation process, but also look forward to the installation of the master, you can find that he has already become the installation of the master sharpening under the big sheep-no longer after the sale of the coverage of long-distance service charges, aerial work to collect aerial work, pipeline is not enough to pay material costs, The cost of various assorted I am afraid already surpassed the original net to save the money, more than a lot of installation master directly to the user showdown, online purchase must spend additional installation costs.

After the sale of the channel confusion, installation Master fish in troubled waters

Find a manufacturer to complain, find suning complaints, can make a phone call is a problem. Counsel, the advice of the experts often sounds very good-around, the choice of third-party payments, goods to the inspection payment. The net purchaser must have the evidence consciousness, the storage buys the network process the related material, the attention product warranty, after the post-sale and so on related explanation data is complete, provides the evidence for the relevant forensic appraisal organization forensics. Can think carefully how many people have the time and mood for dozens of hundreds of yuan air-conditioning installation fee, gas machine pipeline costs to go to court? It's good to be able to share your misfortunes through Weibo and the sun.

In fact, the brand is not only a formal after-sale installation workers stare at a variety of costs to kill consumers, more illegal personnel to stare at the network to buy electrical installation loopholes, through various means to obtain consumer information, fake brand installers door-to-door, through the way of selling accessories to earn illegal profits. Ms. Gu had bought 4 TV sets in a certain electric dealer, but when the goods had not arrived, a phone call was first found on the door: "Has the TV delivered?" I installed the TV, the company sent your list to me. Ms. Gu listened, thought is the electric dealer after the sale installs the personnel, the next day television arrival then contacted this "installs the Master" the door installs.

During the installation, the master suggested that Ms. Gu's TV set needed to be configured with "TV cable". In the trust of the electric dealer, Ms. Gu spent 1000 yuan to buy 4. At the end of the installation, the cable signal was not tested on the spot because the cable signal was still out of service. A few weeks later, the cable company to install the set-top box, but found that 1000 yuan to buy the "TV Line", television has no signal.

has begun to have illegal personnel to stare at the network to buy electrical installation loopholes, counterfeit brand installers to cheat consumers money

Two-legged walk after sale

From living small items to large household appliances, online shopping is originally saving time and effort, but after the sale of two "legs" inconsistent pace makes many consumers in the network to buy more or less of the electrical appliances are somewhat unsatisfactory, or even appear "bitten, shy" mentality. The author calls here, the home appliance manufacturer uses the net sale to expand the sales coverage, the promotion sales, but also must actively practice good internal strength, the construction is perfect. So that consumers can really experience online shopping worry-free! (Sci-fi galaxy/text)

If you want to reprint this article, please contact it in the following way and indicate that it originated from science fiction galaxy

qq:88328702 msn:wangk1026@hotmail.com

Friends who like technology and science fiction can add the science fiction Galaxy Group 66293965