The seller asked to cancel the buyer.

Netizen Rain (alias) found, she opened on Taobao in the Tide shoe store, unexpectedly a down dozens of group buying business, not by a burst of ecstasy. Can look at the price of a silly eye: the page shows that the transaction price of these transactions is 16 yuan, planing to 15 yuan per single shipping, the equivalent of each pair of shoes to sell only 1 yuan. And the original price of these shoes 108 yuan, even for group buying, promotional price is 85 yuan.

Taobao several sellers yesterday said that they set up in the Taobao shop, the commodity price was changed to 1 yuan, the "promotion" of the goods were heavily snapped up. According to preliminary estimates, the seller's losses ranged from hundreds of to millions of yuan.

In response, Taobao responded that it may have been a Third-party software error or was hacked to cause errors, is currently in the urgent verification and development of solutions. As of press, Taobao has not yet released further information.

The seller asked to cancel the buyer.

Xiaoyu is not the only bad seller. In a chat group yesterday afternoon, dozens of sellers of similar encounters were gathered.

Some sellers to Taobao reflects the above situation, the answer is, Taobao and Third-party software "group Buy Treasure" was attacked, resulting in many stores of commodity prices were changed to 1 yuan. But the approach is inconclusive.

In the chat group, a digital products store owner said, from September 1 1 o'clock in the morning, to 9 o'clock in the morning more than yesterday, his shop has been snapped up 7,000 "1 yuan promotional items", the original price of these goods from 100 to 500 yuan, if the shipment, the loss will reach millions of yuan.

Found that the situation, shopkeepers have stopped the "1 yuan promotional items" sales, and in the shop front page hanging out notice, inform the buyer can not ship, or request a refund, cancel the transaction.

But the sellers are concerned that if the transaction is canceled, it will be recorded in the system, the high return will be a huge impact on the credibility of the store. They said they would wait for further information on Taobao to make a decision.

Sellers depressed, what is the mentality of buyers?

Netizens mu Xue (alias) yesterday morning snapped up nearly thousands "1 yuan promotional items", but also to half of the goods paid money. She is Taobao senior buyers, "Do not think, must be a system problem, but there is a cheap who does not account for?"

As expected, she later saw "Taobao group purchase may be attacked" news. Mu Xue claimed to have "studied the law", she believed that in this case, the transaction has formed, the situation is favorable to the buyer. She also joined the above sellers chat group, advised sellers "transposition thinking", as soon as possible, and then find Taobao claim.

Taobao: Third party software or attacked

Yesterday, the daily economic news reporter contacted the owner of Taobao, asked them to respond to the matter. The other party said the transaction was made by Taobao's third-party partner "buy treasure" to provide services. "Buy treasure" for Taobao Group buy to provide a "similar to the plug-in navigation." The above price error, "There may be a third party software error or be hackers attack."

The person in charge said that the authority was currently being determined and that Taobao was counting the amount of merchandise sold and the amount involved in the issue of compensation to consumers.

"There has been a suspension of all the" buy treasure "applications, is the urgent verification and development of plans, there are instant news will be immediately informed. Taobao related person said.

However, as of press, the reporter still did not receive any further information from Taobao.

A netizen in Taobao found a "Taobao service agreement", one of the content is: third party sites and software quality and quality by the third party independent responsibility. If the third party site or software vulnerabilities, flaws, faults, viruses and other causes of damage to your interests, you can please Taobao coordination, but you should not login and use of third-party sites or software consequences of the requirements of Taobao bear any responsibility.

Legal person: Taobao has joint and several liability

In view of the above incident in the dispute between the buyer and the seller, as well as Taobao, "buy treasure" the responsibility of how to define the issue, "Daily economic news" reporter interviewed the Law Easy network responsible Wangfengchang. Law Easy Network is a well-known domestic consumer rights website, has organized consumers for HP notebook to defend rights.

"If a consumer submits an order and pays for the purchase, the contract is equivalent to being established." "If the seller does not ship the goods, the consumer can sue the court and ask the seller to perform the contract," Wangfengchang said. At the same time, consumers can also be Taobao, "group buy Treasure" as a joint and several responsible person to sue.

In the sellers side, if it is due to the system of Taobao error caused by price changes resulting in losses, can be shipped to the buyer, and then to Taobao recourse to compensation losses.

Wangfengchang said that unless Taobao can come up with solid evidence to prove that the above price error is caused by hackers or other force majeure, otherwise need to take responsibility for the business compensation.

As for Taobao's service agreement, Wangfengchang that this is "overlord clause", "to see the seller's motives, is based on the trust of Taobao platform, and its Third-party partners to create a cooperative relationship." "Wangfengchang that Taobao can not be a third-party platform for problems, but for businesses and consumers to defend, but Taobao may be to third-party partners for compensation." All parties say sellers: Heavy losses, temporarily do not ship, see Taobao How to say it. Buyer: Who does not account for the cheap? Taobao: Price error, there may be a Third-party software error or be hacker attack. Expert: The consumer submits the order and pays the amount, which is equivalent to the contract of sale.