The summit leaders gathered in Haier Mall to share "create the whole process of the best user experience"

Source: Internet
Author: User
Keywords Haier Mall user experience process
E-commerce, the highest specification of the event, 2013 E-commerce Annual Meeting on March 27 grand opening, "Big wave Amoy", including Cat CEO Zhang Yong, Su Ning Vice Chairman Weimin, Dangdang CEO Guoqing, Fank CEO aged, a shop CEO Gege, Haier Mall CEO Yang Ying and so on many well-known electric business industry leaders gathered, the entire e-commerce industry to comb and the future of E-commerce forward-looking prospects. Haier Mall CEO Yang Ying at the meeting to share the Haier Mall for the creation of the entire process of the best user experience practical experience. Haier Mall by virtue of its unique virtual reality Network Fusion mode, for users of the grid to buy a real convenient way to open a. Customized product services, a powerful delivery of synchronized logistics, Haier Mall is the unique advantage of selling is not a product, is the solution, is the service, is to provide users with the best user experience of the entire process. Under the line to carry out online, the actual situation of integration and convenient users Yang Ying that in the field of electrical business is actually three nets, the first is to connect the value of the user's network, or to obtain traffic, or an information network. The second net is the payment net. Because E-commerce without real-time payment can not be called E-commerce. The last network is a logistics network or a network of supply chains. He believes that Haier to do e-commerce in addition to the best to meet consumer demand, the ultra strong supply chain and the back end makes Haier fully capable and confident into a cake like electricity business. Haier has a very strong offline ability, very strong manufacturing capability, that is, has a strong supply chain and logistics capabilities. Haier put the line under the real combination of time, it is bound to bring consumers a new user experience. Users in the Haier Mall under the single, relying on Haier throughout the country's logistics network, service network, marketing network advantages, effectively shorten the distance between the product and users, so as to protect the Haier Mall orders can be completely "about" service, in the agreed time to the agreed location. This greatly facilitates the user, at the same time greatly reduced due to the electricity itself properties (vulnerable, non-splitting, large volume, such as mobile or force unequal external factors, as well as courier personnel are not professional, may cause damage, reduce the cost of transportation time, while avoiding door-to-door, repeat the embarrassment of the door. So free home appliances purchase design, 24-hour limit up to, according to the delivery, door-to-door, installation synchronization, such as one-stop service for consumers to create from products to buy, order, door-to-door to after-sales service of a complete set of the entire process of User Service security system. This fast-paced, systematic mode, effectively evade the power of the network purchase and other industry problems, but also become the Haier Mall's unique DNA. From selling products to selling services the entire process of user experience "a company formerly contacted consumers through many layers, distributors, retailers and so on." Today because of the Internet, there is the opportunity to contact the user directly, achieve 0 distance. This zero-distance implementation coupled with the advantages of manufacturers, strong product capabilities, front-end design capabilities and research and development capabilities. For the enterprise to create unlimitedCan "so Haier Mall is not the production of a product sold to consumers, they hope to be able to do deeper, by the consumer to design, Haier to produce, truly the best user experience, this is Haier Mall is currently in the attempt of the C2B mode, this is not a manufacturer of electricity can not do the service!" Service, is a soft thing, but through the Haier Mall customized product concept and a strong logistics system, I hope that consumers mention Haier when it will think of its full flow experience. Mind can emerge, Haier's assembly line is doing a unique their own products, the beloved product following the delivery master can fly to more than 2,860 counties nationwide. At the meeting, Haier Mall and participants to share a group of data, last year, double 11, Haier day cat flagship store one day sales is 100 million, probably sold more than 50,000 single. More than 10 hours a day less than 24 hours, sent to the number of users is more than 5,000 sets. The next 12 hours were delivered to more than 20,000 orders long. This is in the dual 11 such background Haier mall behind the service logistics support capabilities.
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