Ticket refund fee higher than 50% Ctrip response: Belong to the "tourism package" products

Absrtact: Ticket refund fee is surprisingly high, even more than 50%. In response to the issue of consumer concern, Ctrip 15th to respond to reporters that this is a travel package products, unlike ordinary individual purchase of air tickets products. Reporter Comb found, online ticketing, wine

Ticket refund fee is surprisingly high, even more than 50%. In response to the issue of consumer concern, Ctrip 15th responded to reporters that this is a "travel package" products, unlike ordinary individual purchase of air tickets products.

Reporters comb found that online ticketing, hotels and tourism sites of various service issues have been complained or spit slot, not overnight. By the consumer to the bad reviews of these sites, the need to choose the right to consumers, brush their credibility.

Ctrip response: Belong to "tourism package" products

Recently, some media said, in Ctrip purchase 1057 Yuan ticket last only 584 yuan, refund fees nearly 50%, travel packages exist "overlord" behavior. The situation is not a case in which many consumers have had similar encounters on Weibo.

To this, Ctrip responded that "travel package" product is a combination of air tickets and other Ctrip combination of tourism products, usually more than consumers buy ordinary ticket products cheaper. There is no question of fare increase as a result of the coupons in the package which can offset travel expenses.

Ctrip believes that the "travel package" of many operations and booking rules, are in line with current industry practices. The reservation interface has a very detailed product description when the guest subscribes to the package. Guests choose the "travel package" to follow the whole set of package products and change the rules.

Reporter investigation found that the ticket fare increase, retreat to sign the phenomenon of high fees, in a similar booking site is not a case. For example, the reporter inquires the July 19 from Shanghai to Beijing, a case of Air China flights, the official online price of 740 Yuan ticket refund fee is only 20%, and on different third-party websites, the same price of flight tickets, the refund of the signing fee is 20%-90%.

Where did the reporter go on the website inquires a original price 1900 yuan of ticket, the price is 1821 yuan, the stipulation buys does not allow after the purchase to reschedule and to sign the turn. If refund, can only return 170 yuan of fuel and airport construction costs.

Liu, senior partner of Shanghai Pan Yang Law firm, said that, in principle, if there is no special rules, enterprises can be independent pricing for the refund fee. But the site does not want consumers to know how high costs are divided, hoping to create "this is the airline or agent regulations" illusion. If the site will be divided into refund fees and service charges two parts, may lose a part of the consumer, so it played a ball.