KeywordsWhen order processing so customer service user experience
When the warehouse is counted from January 1 to 4th, the order is not processed. I placed an order on 4th and 5th, and the 5th order was delivered on 6th, and the order of 4th is now still in the distribution status. So I figured when the logic for processing an order might be this:
When special circumstances lead to backlog of orders, when new orders are processed, backlog orders are processed gradually. The reason for this is that the new order users do not have to wait, the shopping experience is normal, and the backlog of orders for users to see the site bulletin informed that there is psychological preparation, so that the user experience to minimize the negative impact. In the case of FIFO, the backlog and new orders will be deferred, and all user experience will not be good.
Asked the next when the friend, sure enough, hehe. So the best way is to cancel the order, the next one, but will be timely treatment. When it comes to canceling orders to say more, when the customer service unexpectedly did not set the interception point, that is, the order into the distribution status, to call the customer service cancellation is useless, the Treasury will deal with shipments, and Joyo a few years ago did the customer service interception orders.
The content source of this page is from Internet, which doesn't represent Alibaba Cloud's opinion;
products and services mentioned on that page don't have any relationship with Alibaba Cloud. If the
content of the page makes you feel confusing, please write us an email, we will handle the problem
within 5 days after receiving your email.
If you find any instances of plagiarism from the community, please send an email to:
info-contact@alibabacloud.com
and provide relevant evidence. A staff member will contact you within 5 working days.