Will the system upgrade lead to the wrong account? Consumers don't pay.

Only products will not explain the specific reasons, consumers think there is "inside Ghost"

Recently, Guangzhou residents Liang to the Yangcheng Evening News that she was in the account of the goods will be embezzled consumption, but it is difficult to find out the reason, in the Consumer council after the complaint only to help her solve the problem.

Will the system upgrade cause the wrong account?

When Liang landed his account this February, he found that he had been embezzled more than 60 yuan. She immediately called customer service, the other side gave the explanation is the system upgrade caused by the error, and then the payment is refunded.

But two months later, the account is stolen, this time is to buy a value of more than 100 Yuan razor. Liang had to complain to the customer service for a refund. In May, Liang's account was stolen again, this time buying a 400-dollar cosmetic sprayer. Although every time the goods will be refunded, except for the first time that the system upgrade caused by the error, the other replies are ambiguous.

What is even more strange is that every time Liang call the consignee on the order, they are told that the number does not exist and the goods on the order have not been shipped successfully. She thought the consignee's information might be false, "I suspect that the insiders ' insider leaked my personal information, or that they were stealing my account." ”

Only product will be system or loophole

Reporter consultation only goods receiving service staff when the other side said: "If the account is stolen system will prompt its password and account abnormal." "But for the Liang, the customer service staff said it was unclear why." Some people in the industry said that the general system upgrades will not lead to consumer account balances are wrongly deducted, the system is more likely to have loopholes. In addition, the consumer's account information must be leaked, otherwise it is impossible for someone to use Liang's account to buy things.

Lawyer Mapingchuan that the goods will be in the event of the obvious maintenance of customer property security deficiencies and negligence, should be compensated for the amount of customer losses. At the same time, he advised consumers to take care of their own account and password, to avoid shopping on the public computer to pay for such operations. In addition, consumers should take good care of the bill and transaction information after shopping online.